We want to use tickets for supporting our external customers. Our current software allows external users to login and view the status of their own tickets. We can also set roles for contacts from the same company so that a primary contect can see all the tickets for their whole company. Not having this in Hubspot is going to be a big loss for us.
Fully agree. We have this feature in another system, which would make sense to close for our customers so they access their own tickets directly in HubSpot.
We now have to consider how to make this ourselves ... or leave the current customer facing system and make the integration on the backend.
Would be much easier to allow customer seeing their own tickets directly in HubSpot.
Yes this feature is critical as many of my customers won't take HubSpot Service Hub without this feature. It is part of their SLA requirement when they work with enterprise companies
I mean if hubspot has this feature for its customers (us) then you would think they would build that into their platform that they sell to us. Can not believe that this is not part of their knowledg base/tickets area of hubspot......
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