Exporting conversation loggs

Marlize
4 Replies
PJ_McD
New Contributor

Yes! Please consider adding this. 

 

We'd like to analyze the content in our conversations. In other words, we'd like to see what types of questions people are asking so we can inform future content and customer service. 

 

HubSpot support confirms that this is not available yet. 

rwong
HubSpot Employee

Upvoting this on behalf of a customer. It would be useful to be able to export chat transcripts not just for individual chat conversations, but in bulk. This would allows customers to analyse how their customer support experience can be improved for instance based on how their support agents responded, or based off these visitors' open-ended responses.

ericacowan
Regular Contributor

Upvoted! Really want to be able to analyze and report on chat flows without looking through each individual chat. 

VeryDisco
New Member

Agreed - and if transcripts would make it a lot more complex, I think exporting just the chat details (chat times, assignee, resolution time, categories) would still be very helpful!