We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies

Exporting conversation loggs

Status: Idea Submitted
Marlize
Submitted by Regular Contributor | Diamond Partner on ‎Nov 1, 2019 4:56 AM
We are looking for a feature to download all conversation logs.
Transcripts, timing on responses, system logs
See more ideas labeled with:
4 Replies
PJ_McD
New Contributor
‎Nov 4, 2019 2:19 PM

Yes! Please consider adding this. 

 

We'd like to analyze the content in our conversations. In other words, we'd like to see what types of questions people are asking so we can inform future content and customer service. 

 

HubSpot support confirms that this is not available yet. 

rwong
HubSpot Employee
HubSpot Employee
‎Oct 25, 2020 11:38 PM

Upvoting this on behalf of a customer. It would be useful to be able to export chat transcripts not just for individual chat conversations, but in bulk. This would allows customers to analyse how their customer support experience can be improved for instance based on how their support agents responded, or based off these visitors' open-ended responses.

ericacowan
Regular Contributor
‎Nov 19, 2020 3:36 PM

Upvoted! Really want to be able to analyze and report on chat flows without looking through each individual chat. 

VeryDisco
New Member
‎Dec 7, 2020 3:56 PM

Agreed - and if transcripts would make it a lot more complex, I think exporting just the chat details (chat times, assignee, resolution time, categories) would still be very helpful!