Exporting Snippets

crodgers

My company is making some changes to our value proposition. Since we use that in just about all forms of communication, I need to go through each and every asset to update them. My sales team uses hundreds of snippets, many of which mention our value prop. Since exporting snippets isn't a current feature, I now have to manually go through hundreds of snippets to edit them individually. Yes, I could ask each sales team member to edit their own based on new messaging provided, but what is the reality that sales people will actually do this, or to be fair even have time for this? Frustrating.

13 Replies
MCarto-SI
Member

I would like to save somewhere my text bloc list or be able to restore it if it has been deleted by mistake

 

Katie_at_Vibe
Member

Great idea! It would be helpful to export for reviewing and updating, or to put into a helpful table for new hires. 

alguil
Participant

+1 on this idea

Malgadi
Member

+1

ashesintx
Member

I would love to be able to export a list to share with the team for quick reference, too. The # list would help us so much if we could pull this & have a quick list to look for commonly used snippets!

DDOLLIE
Member

I hope this can be a feature some time soon HubSpot. 

SWebb3
Member

Hopefully this will roll out soon, as some companies have 100s if not 1000s of snippets. This and being able to report on if a snippet gets used or not would greatly help the reporting side of customer service. 

ashesintx
Member

Thank you! I met with one of our Hubspot reps recently and she was actually surprised this is not already available. Waiting patiently for Hubspot for this helpful feature to be available!!

 

I'd love to do 3 things:

  1. View snippets usage; track usage
  2. Export a list of the snippets sorted by # shortcut assigned, in order that the team could view the available shortcuts and find those they want to learn & remember most.
  3. Lastly, for snippets & templates, I would love the ability for a user to VIEW the library of snippets and templates and USE them, but NOT have editing ability, to protect the integrity of work we've spent in editing. Sometimes someone thinks a change is helpful but changes something and includes a typo, or doesn't verify the accuracy, so it would be great if we could keep these usable by all team members, but only editable with access granted.

And yes, SWebb3, we have hundreds and are still adding, so this would be a great feature!

LPowers
Member

Having the ability to export the snippets to have as a reference for my customer service team would be very valuable.  We are new to HubSpot and there will be so many things the team will need to be doing new in their processes, having an easy way to reference the snippets created would be very valuable.

ashesintx
Member

Ditto LPowers; I agree!!

clvtross
Participant

I absolutely agree with everyone here regarding this feature. Why is this not available? Ashesintx and LPowers are correct in stating that the export of snippets makes it easier to prepare training documents for our teams to learn which snippets are appropriate for any contact experiences. 

RChappell3
Member

Yes please! This would be super helpful. 

AgnesPierre
Member

Bonjour à tous,

 

En effet nous aussi nous aurrions aimé pouvoir exporter en excel (ou autre) nos blocs de textes afin de les traiter au km mais également en faire un glossaire support de formation ! Traiter tous nos blocs de texte en copier / coller dans un excel est un peu peu fastidieux et entrer dans chaque bloc pour les vérifier ou les corriger prend un temps fou. A votre bon coeurs mesieurs les developeurs, ayez pitié de nous en créant la commande magique pour nous aider 😉

 

Mercii beaucoup.

Une fan !