I am very excited to share it's now possible to export your Knowledge Base articles as a CSV file. For more information, please check out this help article:
@lpleva I know you mentionned in 2022 that the feature had been delivered, but as many other users, the CSV export it's not what we expected, so I just want to be sure that this idea thread is NOT considered as completely delivered. Can you confirm?
We need to be able to export the Knowledge Based in PDF. Here are 4 features that we need:
Export one article in PDF.
Export the whole Knowledge Base in one PDF.
Export selected articles in one PDF.
Also, it would be a must to be able to choose the language of the articles that we export for articles that use multilanguage.
Pushing this again. CSV export of an article index is not what users requested as far as I understood, so I am slightly surprised this was presented as the solution. What I've read in many comments is the abilty to export single articles as a PDF. I'm support. Use ing this, we definitely need that, too.
Use cases:
Some clients have external links blocked in their organisation.
Some clients just feel more comfortable having a PDF they can save and send around instead of using a purely web-based KB.
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