HubSpot Ideas

claw

Exporting Knowledge Base articles

It will be nice if there's an option to export KB articles 🙂 As we do have the option to do so in website pages, landing pages and blogs.

61 Replies
YiRui_Chua
HubSpot Employee

Hi team,

 

commenting for a customer here


Would it be possible for us to have export to pdf for leads too? from within KB

Thanks!

rachelmuradyan
HubSpot Employee

Important Update! You can now export all your knowledge base articles by following the instructions on this article

Furthermore, if you would like to export your Insights, you can go to Reports > Traffic Analytics > Pages. You can get the number of visitors, time spent on page, etc. 

 

Traffic.png

 

MRebakBA
Participant

Truly shocked to find that this functionality does not exist. This makes it an absolute nightmare to administer and manage content.

#BeMoreLikeSFDC...

MRebakBA
Participant

What is the latest on this? It's been three years since a PM has commented.

LDumoulin
Member

The abitly to export a pdf of a knowledge base article is a must.

Please change the status from "Not Currently Planned" to Selected for Development.

Is there an update on this since HubSpot Product Team @Snaedis made a comment on
Oct 19, 2020?

Even somthing like on this page?

LDumoulin_0-1641956300265.png

 

lpleva
HubSpot Product Team

Hi folks!

 

I am very excited to share it's now possible to export your Knowledge Base articles as a CSV file. For more information, please check out this help article:

https://knowledge.hubspot.com/account/export-your-content-and-data#knowledge-base

 

If you run into any issues or have questions, please let us know!

CTI_Kim
Member

hm, CSV format is not particularly helpful for KB articles... Please consider pdf printing.

nikhenry
Member

Exporting as PDF document wourl be great please.

GLedesma
Member

We could also benefit of such a feature!

MJPerez
Member

+1. A .csv file doesn't solve the issue for us, it should be in pdf.

AKass
Member

For many of our clients in secure areas, the lack of export capability for our HubSpot knowledgebase is a show-stopper. This is an absolute requirement.

finnruijter
Member

This is great, thank you so much! :)))) CSV is perfect.

Raph
Member

Hi, 

 

As other users pointed out, we need to be able to export the Knowledge Based in PDF. Here are 3 features that we need:

 

  • Export one article in PDF.
  • Export the whole Knowledge Base in one PDF.
  • Export selected articles in one PDF.

Also, it would be a must to be able to choose the language of the articles that we export for articles that use multilanguage.

 

Thank you,

CWines
Participant

CSV is not helpful, I need the article text. REceiving the HTML text is not helpful at all. 

ShelbyJohnson12
Member

We would appreciate having the functionality to export knowledge base articles as PDF for our customer's use. 

AKass
Member

Generating PDF Knowledgebase exports does not appear to be a priority for HubSpot. It is a high priority for many of us, which should tell HubSpot something.

JacqMc
Member

Agree with the points made by Raph above.

In our case, a PDF export option would mean that we could use the Hubspot Knowledge Base instead of having to invest time and money in a separate CCMS. 

FWinstone
Member

+1, CSV includes all the raw HTML in the content, which makes it even more unusable

EHunter4
Member

Is there an update on this? Mirroring Raph above we still need:

 

  • Export one article in PDF.
  • Export the whole Knowledge Base in one PDF.
  • Export selected articles in one PDF.
KDixon27
Participant

Export to PDF is sorely needed to preserve the look and feel.  CSV is provides minimal value.