Yes, this is absolutely needed. We would want to be able to export live chat conversations into a spreadsheet and have that include important data like:
Definitely, we need to be able to create reports. We have offices on the East and Wests coast and to staff and allocate resources we need the data. The data is there, we need to be able to extract it. We are hoping this is an easy change to implement.
Yes, this is a must-have feature. We should be able to export a particular conversation including all the emails in the thread for a ticket in Inbox. That is very helpful when you need to share the whole picture of a ticket/conversation internally with someone who is not on HubSpot + for future reference too.
Definitely necessary. We need to be able to download all the data and touchpoints we've had with our contacts. Hubspot really needs to get on board with this.
I must agree with what everyone in this thread expressed already. It a dissapointing to see that this data is unavailable to be extracted when other similar products offer this functionality.
Hopefully hubspot gets on this sooner rather than later.
Hey everyone - I'm the product manager on the team.
We have Conversations APIs that you can use to extract message content and relevant metadata for analytics purposes (and other use cases). These APIs are currently in a public beta and more details are available here - https://developers.hubspot.com/docs/api/conversations/conversations
If you have any open questions, please post your questions inthis groupand someone on the team will respond.
This is highly needed! The ability to export conversations in an easy to follow format is something that is quiet urgently needed as these conversations cannot easily be filtered through into lists.
Find it absolutely unacceptable that I cannot export conversations / inbox data. Any and all data in hubspot belongs to the customer and a raw text / HTML export should be a basic feature.
