The automated ticket creation option in HubSpot is great, but sometimes certain emails will come in on an inbox which don't need a ticket.
It would be great if an option could be created (apart from marking certain email addresses as SPAM), that you don't want certain conversations to trigger the automated creation of a ticket.
Options would include exclusion of e.g.: - subject title
Ditto. We have a shared inbox for our onboarding team members. When a new client is onboarded, a ticket with many properties and associations is completed. From that ticket we send a Welcome email to the client. If they reply directly, a new ticket is unnecessarily created. The onboarding team member owns the existing ticket and already gets an email notifyng him or her that the client responded. We would not want to put the client's email on a spam or deny list. A possible solution might be a filter where the email subject and originating email address (onboarding@...) were blocked from creating a new ticket (as mentioned above).
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