Exclude internal emails on email analytics page results

[nmacdonald]

I'm looking at our email overview results, https://app.hubspot.com/email/1821116/analyze/overview/emails,  and I see that when set on all email types it also includes internal emails. I was hoping to be able to get an average open and ctr rate for all the MARKETING emails we send in a custom date range and those internal emails are throwing off the results. My idea is to exclude internal emails from these results.

[nmacdonald]

Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM Team. I'm marking this as 'Idea Submitted' because this is on the roadmap, but there isn't an ETA yet. As soon as there are more updates from our end regarding development for this feature, I'll update this post to let you all know. Thanks for your understanding! 

[nmacdonald]

Hi @nmacdonald ,

Thank you for the message and idea. We are looking at this on our side, however as i do not have a date for this yet so i am going to leve this as in planning and update once i have a more concrete idea of timing.

All the best,

Shane

[GMagi]

strongly agree! I think this sould be a priority for the Hubspot development team, otherwise the analyses in many cases are not congruent

[RHuss5]

@Shane_Janssens How is this still in the "planning" stage, almost 5 years later?! Can't believe this hasn't been done by now...I thought HubSpot was better at updating these kinds of things than that.

This seems like a very basic feature and massive oversight on HubSpot's part, as it is quite an inconveience to the user. (The reports only mean so much, and are only so accurate, when your contacts/leads etc. may also include internal employees...)

[LMazzeo0]

I need this ASAP for reports!

[SPeason]

Any update @Shane_Janssens ?

Our email list is very small and our sends tend to be highly targeted- our internal users skew our metrics

[jamabryan]

We need this so bad!! Why is this not something that we can do???

[FVisnevsky]

Brilliant, 5 years on and still not realised as a feature. ETA 2030?

[hhiggins]

Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM Team. I'm marking this as 'Idea Submitted' because this is on the roadmap, but there isn't an ETA yet. As soon as there are more updates from our end regarding development for this feature, I'll update this post to let you all know. Thanks for your understanding!