HubSpot Ideas

nmacdonald

Exclude internal emails on email analytics page results

I'm looking at our email overview results, https://app.hubspot.com/email/1821116/analyze/overview/emails,  and I see that when set on all email types it also includes internal emails. I was hoping to be able to get an average open and ctr rate for all the MARKETING emails we send in a custom date range and those internal emails are throwing off the results. My idea is to exclude internal emails from these results.

42 Comentarios
hhill
Miembro

+1 on this idea. As a workaround for now, we're sending the campaign out to customers and then cloning it and sending to internal people. It's an extra step, but saves the time spent manually crunching numbers and allows internal people to still get emails.

Daniel_13
Participante

+1 on this, would be very helpful

Carly_Farlow
Colaborador

I'd love to be a part of the beta of this! My sales team has been bothered about this for years.

RCleeve
Miembro

Yep this would be great, and seems fairly obvious - lots of companies have their staff on their EDMs, and it skews results. Can't be that hard to add a feature to filter them out. 

NHall7
Miembro

We also use HubSpot for both internal and external emails and would like the ability to split these out in reporting so we have meaningful stats.

bstarr1104
Miembro

Hope that we see this soon. It would be very helpful.

Edyta7510
Guía

Hi all, it may not be a solution to this problem, but have anyone tried to delete those internal emails? If so, did they also get deleted from the stats? I would be willing to do so to keep the stats clean... 

RM
Participante

Another +1 on this. Frustrating it is taking so long...

BGoosen
Colaborador

This needs to be something we can set up for our supervisors, so when they go to look at how an email performed they aren't seeing the same few employees at the top of every single performance report.

DebSchleede
Participante

+1 on this. Any updates? Seems like it has been "In Planning" for some time. Even enabling filters like "Associated Company" would be super helpful so we could exclude our own companies.

 

LindseyMcCabe
Participante

following this... 

mphelps2
Participante

Agreed this would be a fantastic feature. 

mphenderson
Miembro

+1, we need this as well. Perhaps one way to do this is by filtering out which emails are being analyzed.

Assoc-Sacto
Participante

Is this still in the works? A seed list function would also help. 

Assoc-Sacto
Participante

Being able to have a seed list for internal reviewers would solve this!

REdge8
Miembro

This is an important feature for all the reasons stated.

tmitch_sona
Participante

Adding my name to this as it's something we require and I'd like to be updated once this is possible.

RobC3
Miembro | Partner nivel Platinum

+1 to this. Would be useful for many of our clients

pghmarketer
Participante

Raised in 2018, this feature is 100% STILL NEEDED.  5 years for a feature.

JStephenson
Miembro

+1 for this. Liked the proposed seed list function, or performance filter.