HubSpot Ideas

nmacdonald

Exclude internal emails on email analytics page results

I'm looking at our email overview results, https://app.hubspot.com/email/1821116/analyze/overview/emails,  and I see that when set on all email types it also includes internal emails. I was hoping to be able to get an average open and ctr rate for all the MARKETING emails we send in a custom date range and those internal emails are throwing off the results. My idea is to exclude internal emails from these results.

35 Replies
hhill
Member

+1 on this idea. As a workaround for now, we're sending the campaign out to customers and then cloning it and sending to internal people. It's an extra step, but saves the time spent manually crunching numbers and allows internal people to still get emails.

Daniel_13
Participant

+1 on this, would be very helpful

Carly_Farlow
Contributor

I'd love to be a part of the beta of this! My sales team has been bothered about this for years.

RCleeve
Member

Yep this would be great, and seems fairly obvious - lots of companies have their staff on their EDMs, and it skews results. Can't be that hard to add a feature to filter them out. 

NHall7
Member

We also use HubSpot for both internal and external emails and would like the ability to split these out in reporting so we have meaningful stats.

bstarr1104
Member

Hope that we see this soon. It would be very helpful.

Edyta7510
Top Contributor

Hi all, it may not be a solution to this problem, but have anyone tried to delete those internal emails? If so, did they also get deleted from the stats? I would be willing to do so to keep the stats clean... 

RM
Participant

Another +1 on this. Frustrating it is taking so long...

BGoosen
Contributor

This needs to be something we can set up for our supervisors, so when they go to look at how an email performed they aren't seeing the same few employees at the top of every single performance report.

DebSchleede
Participant

+1 on this. Any updates? Seems like it has been "In Planning" for some time. Even enabling filters like "Associated Company" would be super helpful so we could exclude our own companies.

 

LindseyMcCabe
Participant

following this... 

mphelps2
Participant

Agreed this would be a fantastic feature. 

mphenderson
Member

+1, we need this as well. Perhaps one way to do this is by filtering out which emails are being analyzed.

Assoc-Sacto
Participant

Is this still in the works? A seed list function would also help. 

Assoc-Sacto
Participant

Being able to have a seed list for internal reviewers would solve this!