Enter 2 email addresses for a contact

Some businesses benefit from entering 2 different email addresses for a single contact. For now, they create a custom property "secondary email", but if someone fills in a form with this secondary email, they have to manually merge the contact every time.

HubSpot updates
Enter 2 email addresses for a contactHubSpot Product Team
changed to: In Beta
11-02-2017

The ability to add multiple emails to a contact is currently in beta!

Enter 2 email addresses for a contactCommunity Manager
changed to: In Planning
04-06-2017

143 Replies
DebbieMakrinaki
Occasional Contributor

It would be great if there was the opportunity to send ONE email to BOTH email addresses that sit in the ONE contact account!!

bethm
Occasional Contributor

I agree with this thread. We need the ability for a customer to have more than one email address associated with the record. We ALSO need a way for an admin to have more than one email. As another agency partner mentioned in this thread, I have more than one email address that I use, depending on the customer, yet I can only be one person in Hubspot. It makes it more complicated than it should be.

cbartlett
Regular Contributor

to add on to this, I see little benefit with the current use of secondary email for another reason. If you have 2 emails that someone has submitted, and the primary email bounces, you should be able to have it go to the secondary email and try to send. OR even the overwrite the primary if it has bounced or something. The secondary email field just seems very useless for the use of the marketing hub if you are not using Hubspot for the CRM or sales tool. 

finnruijter
Occasional Contributor

I don’t think it’s useless, cbartlett. We are also using the service hub. When we use this, i have to add 2 contacts in Hubspot for 1 person, because he has multiple email adresses. Sometimes i want to email an contact on a secondary email address, but that’s not possible from one contact profile.

 

You want everything from a single contact in one contact profile. That’s the purpose of contacts. Not in multiple because he had more then one emailadres. That’s my oppinion.

Arne
Esteemed Contributor

Current: Delivered?

Where can I find this option HubSpot now? We are just in the process of onboarding and prepare for the data migration. Almost 20% of all our contacts (b2b) have a second, shortened email address (eg instead of firstname.lastname@domain.com the second is eg FL@domain.com or FLastname@domain.com or a department mail address like ITAdmins@domain.com)

 

So, where can I find it so that I can change import mapping before we push zhe button?

ecosenza
Occasional Contributor

@Arne 

Currently there is an option to add another email to a contact, but you can't upload to it as far as I know. It's fairly useless because you can't use it for anything. 

Arne
Esteemed Contributor

Thanks @ecosenza for reaching out to me.

It´d be great to have that additional email addresses (plural) with full functionality thus association of inbound emails to a contact will work, no matter from which email that contact had sent an email to us.

Adding another contact per email address is consuming licensed contacts although it´s the same person. Not so nice... and truly not helping any HubSpot customer who for sure has the intention to have one comprehensive contact document for a person which contains all communication, web page visits, workflows ....

 

Certainly a missing feature that should quickly rise high on the prio list since it has qualitative and commercial impact.

Wholesale-Solar
Top Contributor

@Arne @ecosenza 

 

One way to make this happen is through the merge contact api.... We've done it.

 

1. Import Contact A1 with email address #1

2. Import Contact A2 with email address #2

3. Make an api call to Merge Contact A2 into Contact A1

4. When merges occur hubspot will "add" the email address #2 to the list of emails on Contact A1, and email address #1 will be primary. Contact A2 no longer exists.

 

There are some missing details here.... but it can be done. PM if you want more details.

 

 

CPNZ
New Contributor

Its not ideal that there is no way to add further email addresses without either merging a contact or manually adding one. Im looking to run a workflow to add a secondary email address but the field cannot be addressed. 

O2
New Contributor

need this