Enter 2 email addresses for a contact

Some businesses benefit from entering 2 different email addresses for a single contact. For now, they create a custom property "secondary email", but if someone fills in a form with this secondary email, they have to manually merge the contact every time.

HubSpot updates
142 Replies
mfinocchiaro
Regular Contributor

@Jems212 we have the same problem... and I know I'm in HubSpot's CRM under 2 contacts -  my work and personal emails, based on the types of emails I get from them! We can't keep on top of the merging of the contacts who use more than one email, and we miss a lot of things based on what info lies in which account.

Jems212
Regular Contributor

@mfinocchiaro agree! We ran in to that same issue yesterday again.  Someone had booked one appointment via her personal email and another by her work email so now her history is in two seperate places. We don't want to merge as she would no loonger receive our marketing emails to both her email addresses and because we need to continue to reply to the email address she used initially for her queries.  

RealtyButler
Occasional Contributor

I agree as well. Not having two email addresses makes it impossible to properly track when prospects are emailing as they may contact us from different addresses. Without manually looking each time, it gets really messy. 

TeresaFisher
New Contributor

I'm a recruiter - candidates first come to me via a jobbaord which uses a a unique job board email address - then as the relationship develops it is via their actual email . So really need to be able to have both logged under one contact .

wedotraining
Occasional Contributor

HI Brett

This is quite simply outrageous.

I am so impressed with Hubspot and was creating a csv file ready to import from our old CRM, but have now discovered the inability to add extra email addreses to a contact

This is such a shortoming and oversight that I can't use Hubspot if this is going to be the case.

Are there any plans to address this in the near future? I notice a 'Pending' Idea/thread about this with over 800 Kudos and 90-ish comments. When does a community issue become part of the plan for development changes?

In addition to this should be the ability to mannualy overwrite any email address in the 'To' field of the email editor (like tyou can in the CC field)

 

Thanks

Nearly converted

Andy

 

HubSpot Employee
HubSpot Employee

Hello @wedotraining,

 

I certainly understand your frustration.  We receive this request a good amount (as you saw on the Ideas Forum), but I don't have insight into when/if something like this will be changed or what that change would actually entail.  While other CRMs might have that ability to have multiple email addresses, they might not have some of the functionality that the free Hubspot CRM has.

 

I'm sure our product team would love to be able to flip a switch and simply allow multiple email addresses, but it isn't that simple.  Email address is the unique identifier in Hubspot, so allowing multiple email addresses on a contact record immediately complicates things - how do we handle de-duplication, how do we log emails on the correct contact records, can secondary email addresses be used on multiple contacts (info@, billing@, help@, etc.)?  There are just a few questions that need to be asked, and once they questions are answered, the product has to be adjusted to accomodate those answers.  

 

I hope that at some point I'll be able to update this post and let everyone know that it is possible to have multiple email addresses on contact records, but for now, it is the expected behavior to only have one email address per contact.  

 

Thanks,

Brett

 

AllanArrow
Occasional Contributor

OMG! I can't believe you mentioned that it is "free", as if it is a "less than fully functional freeby giveaway to get you to sign up for a new phone plan. Why not assign some programmers to figure it out and charge for it? Or figure it out, knowing that it will push us into your other products? I'm very interested in some of the higher end things like built in telephony etc. BUT I can't consider the cool premium products IF the CRM doesn't have this MOST BASIC functionality of facing the reality that people have multiple emails. So the email is the main identifier? Can it be that hard to make the "main email" as the main identifier or generate a unique ID number based on a person's first registered email? What you don't seem to see is that NOT FIXING THIS FLAW IS KEEPING A LOT OF PEOPLE FROM MOVING UP TO YOUR AWESOME PREMIUM PRODUCTS. You are damaging your sales because you are NOT HOOKING us on the CRM and then upselling us. Right now we CAN"T move to Hubspot as a company because you won't let us, because you won't fix this obvious flaw. Fix the flaw and I'll move my team over to Hubspot tomorrow. Then we'll begin experimenting with the other sales products. Can't do that right now because you are locking us out.

Community Manager
Community Manager

Hi @AllanArrow @TexKen I wanted to follow up on @BrettLanguirand's post to provide some further context.

As Brett confirmed, this functionality is not currently possible. This is because HubSpot's contact databse is built on the basis that contact records are associated with one unique email address. This allows the software to a) de-duplicate recores based on email (find out more here) and b) allow users to automatically associated contact and company records.

 

The fact that this thread alone has generated so many replies is of course indication that the ability to have multiple email addresses per contact, in some way or form, is a use case for many HubSpot users. Your feedback is important, and as Community Manager I can assure you that the Ideas Forum is monitored by our Product Teams.

 

In full transparency, we are in the process of migrating featre requestions from ideas.hubspot.com to here on community.hubspot.com, where you will be better able to track the progress of your ideas. To date, Brett and those of us on the Support team are not able to provide a roadmap for if/when this feature will be implemneted, but your idea post as well as this conversation will be fed back directly to our product teams.

I would encourage you to include as much detail as possible in the commentary of the idea, e.g. example use cases, as this helps our Produt Team investigate the request but also helps other users identify and vote for feature requests that effect them. 

If you have any concerns about the Community or Ideas Forums then please feel free to reach out to me direcltly.

 

Thank you,

Róisín

Community Manager
Community Manager
updated to: In Planning