Enter 2 email addresses for a contact

Some businesses benefit from entering 2 different email addresses for a single contact. For now, they create a custom property "secondary email", but if someone fills in a form with this secondary email, they have to manually merge the contact every time.

HubSpot updates
142 Replies
IanRayner
Occasional Contributor

Hi

@hshafter @EMSAdmin @roisinkirby

  - I came across a partial solution for the "email as table key" problem.

 

I have a number of contacts whose email I do not yet have - most of my new contacts come from LinkedIn and I often message back and forth a number of times before getting an email. I found it frustrating that I could not start immediately tracking the relationship in HubSpot as I thought you had to have an email.

 

Turns out you can create a contact in HubSpot without an email. Furthermore, if you do that, you can add and edit the email later! This doesn't solve the multiple email problem, but it does solve the problem where the email is immutable.

 

If soemone on the tech side could weigh in on the possible risks if doing this it would be great.

shawnfreeman
Occasional Contributor

I NEED this to avoid duplicates when people use a personal and a work email.

LM
New Contributor

like phone numbers, ppl tend to have more than one...

TELLandTRAiN
Occasional Contributor

@lsirac wrote:

Some businesses benefit from entering 2 different email addresses for a single contact. For now, they create a custom property "secondary email", but if someone fills in a form with this secondary email, they have to manually merge the contact every time.


Gotta have this. comma separated in the same field would be nice. I notice with merged contacts you use <first email> and <second email> format.

jesse_AMPTAB
Occasional Contributor

Here is a response that my team is using to better handle multiple email addresses. It's unfortunate that you need to creat a new contact, then merge the contact to add a second email address vs. just adding in the word "and" or adding a semi colon to signify a second email address.

I do see how if the email address is being used as the unique identifier that this would cause problems but maybe if you assign each email address to a GUID as a record_ID, then maybe you'll be able to have more flexibility on adjusting and combining email addresses for one contact. I'm sure this would be a major core change.

Thanks so much for contacting HubSpot Support!

It is totally possible to assign multiple emails to one contact. When you merge the contacts, the primary email of the contact you are merging to, will be the contact's primary email. The email of the contact you are merging will become the contact's secondary email, but will still live in the email property field. Please be aware, once you do this, you will not be able to create a new contact with that secondary email address. Here is a helpful walkthrough from our academy on what happens when you merge contacts, I think you might find it helpful!

Sincerely,
Andrew

CrazyIdealist
New Member

PLEEAAAAAASE add this feature! Thank you! 

Schooper
New Contributor

I'm going to add to the fodder, this is so needed, beyond needed, required

Dunkirk
Occasional Contributor

The work arounds in HS for limiting contacts to one email address (and companies to one doman) are draconian.  Tracking deals and tasks where contacts have multiple email addresses and companies multiple domains can't be done properly in the Sales screens. You have to manually associate each email with a different address for the same contact.  You have to create new companies for each new domain for the same company.    

peter2
New Contributor

Actually, there is one really clunky solution: You can create a dummy contact with the second email address and then merge it to the first contact. This way you can have as many emails as you wish.

Form submissions will be attributed to the correct contact no matter which one of the emails will be submitted.

Don't know how this works with the email integration though.

 

Edit: Just noticed that jesse_AMPTAB already mentioned this solution Smiley Happy

emcosenza
Occasional Contributor

I also agree that this is essential for the free version. Many people have two different emails even for the same company (like a shortened one). Even if I merge the contact, I want to have both emails in there.