Enter 2 email addresses for a contact

Some businesses benefit from entering 2 different email addresses for a single contact. For now, they create a custom property "secondary email", but if someone fills in a form with this secondary email, they have to manually merge the contact every time.

HubSpot updates
141 Replies
susanj
New Contributor

Multiple emails is definately a must have!  I've just signed up to Hubspot and now considering whether I should re-think my decision based on discovering this challenge.

kanioma
Regular Contributor

I need this functionality badly. The system's organic response to create a new user for each email is creating utter havoc in my maintenance cycles. I have some contacts that maintain up to 10 email addresses we can use for outside communication; we need the email tracking capabilities - from the group email connection (department@xxx.com) to their direct work email (joe@xxx.com) to their private but shared email (joe@gmail.com and joe@yahoo.com). 

 

I need to have a larger number of associated emails that can be uniquely managed and manipulated to support effective communication (marketing, sales or account management) based on business need. 

Cameron_Smith
Occasional Contributor

If you want multiple email addresses on a Contact, encourage all your users of HubSpot to both click on the thumbs up when you click here and to insert a comment!  We can only assume the more 'votes' an Idea gets, the higher it rises for a development solution.  Thanks everyone! 

SumpAlarm
New Contributor

Completely agree with all other comments. This is a basic CRM requirement - not a feature request. All of us have home emails, work emails, multiple email clients. Why is there multiple phone numbers, but not multiple email addresses? Thats crazy. Hubspot cant proclaim themselves to be a TOP TIER CRM provider and not have the capabilities. So now we have to wait for enough people to complain about it for HUBSPOT to act?

StrivePhil
Regular Visitor

Definitely need this!

myitsupport
New Contributor

This would be a huge help for my team, especially if we can link multiple emails to one contact. 

myitsupport
New Contributor

Thank you for pointing me to the correct request. I didn't see that one in my search.

 

I'm excited to see that feature is in planning. 

Cameron_Smith
Occasional Contributor

Agreed.  Keep posting / voting for this Idea, we are at 98 'thumbs up' -- let's get to #100 and beyond if you ask all the members of your HubSpot user team to click at the top here!

jbotelho
Occasional Contributor

Putting in my vote for the ability to add a secondary/alternate email address as a Contact Property. Consultants are a big part of our contact database. In our industry, consultants typically have 2 email addresses - 1 for the consulting company they are employed by and then 1 for the organization they are contracted to. It'd be very helpful to be able to track both email addresses as part of the same contact.

 

We'd also like to use HubSpot Forms to manage the registration for our company sponsored events. As part of the registration process, it's not uncommon for an administrative assistant to register a C-level executive. The admins want the registrant to receive the registration confirmation email however they'd also like to receive a copy of confirmation email as well. Having a secondary email address contact property would allow them to enter their email address as an alternate so they could receive a copy of the email.  

SeektheKingdom1
Occasional Contributor

To all the frustrated people in this thread, you are knocking Hubspot but not acknowledging that you're shopping a new CRM because whatever you are using isn't adequate or too pricey in the first place.  

 

I had a thought, not sure how this would work on the back end if at all, but why not make deals be capable of serving an email address and templates allow deal properties?  That way you can keep each contact as the main record and use different email addresses for various deals based on that particular acquisition type or pipeline.  You'll then be able to associate multiple email addresses to a single contact.  Not a perfect solution, and again I honestly can't be confident it's even possible with how Hubspot is built.  Just sayin...

 

I've been riding with the free crm for about a year and a half and we just pulled the trigger to use their Enterprise Marketing platform.  We're in a service based industry (construction) not a merchant, but we've put together a very effecient and scalable system with all parts of our customer journey with Hubspot already.  I've seen a ton of updates and improvements since we've started and can't wait to see their stuff on steriods!  Smiley Very Happy