I just began testing out the reporting add-on, which we were hoping would allow us to track calls and emails by lifecycle stage of the associated Contact or Company.
Unfortunately, it looks like that's not a possible filter which means all of our Customer calls/emails get grouped in to the total. Considering this is supposed to be a sales focused CRM, I'm really surprised you can't track the outreach performance of each team member based on calls and emails to new clients. If we could even apply a Saved Filter to an Engagements report, or measure Contacts by Engagements and Lifecycle Stage, that would be better than having to manually count it out (which removes the point of having a reporting add-on).
For an add-on that costs $200/month, the functionality seems ridiculously lacking compared to other CRM's we've used in the past. The inability to group by different types of records was something we had no trouble doing elsewhere, and I'm surprised they can get away with charging this much for something without such core features.
Hopefully more features will be added to make the reporting tool worth it, but until then I don't think we'll be able to justify the cost once our trial is over.