Enable to use multiple template for subscription pages

Currently, we can only use 1 template for subscription update page. 

We use 1 email address for multiple email type and I do not think our contacts are aware of that. 

Therefore, I assume that when contact click on the link, they may get surprized with multiple selection for email types that they can subscribe. 

It would be nice if we can use separate email template based on different email type. 

For example. 

Email type A use Template A for subscription update page

Email type B use Template B for subscription update page

HubSpot updates
Enable to use multiple template for subscription pagesHubSpot Product Team
changed to: In Planning
10-23-2017

27 Replies
eoswald
Regular Contributor

This definitely is needed for users with multiple brand domains.

I have two domains connected to my account.

right now if I send an email from xyz.com all the links and branding are xyz.com (except the reformatted tracking links but that is a differnet issue) and the contact clicks unsubscribe they are directed to abc.com to unsubscribe with is a disjointed user experience.

 

 

primepointre
Visitor

Agree.  Without this, multile brand domains' emails will get very confusing to customers.

tomlake
New Contributor

We also have multiple brands with different subscription types and branding requirements. We are struggling to use one contact preference centre.

Jaqueline Occasional Contributor | Gold Partner | Certified Trainer
Occasional Contributor | Gold Partner | Certified Trainer

We also have this issue and need a solution for it. 5 different brands with different email types in one account. Would be nice to have a feature like the one for the system pages that can be assigned per domain/brand

PierreB
New Contributor

Hi,

 

same here, big need as we've got multiple domains = multiple preference center. (Hubspot enterprise)

 

Our workaround planned is to create fields in the contact database, create forms per domain and then workflows to populate the back-end subscription fields.

 

NickBazuin
New Contributor

Hi,

 

We have the same issue for one of our clients where showing different subscriptions to different types of users is essential. 

 

Clients use case:

They have subscriptions that are for everyone and specific subscriptions that only shows customer-related information (specific relevant events and content that are only for customers to see). When a normal user (not a customer) goes to their subscription page they can also subscribe to lists that are absolutely not relevant for them.

 

Our client has the ambition to migrate all their marketing tools to Hubspot, but this feature is keeping them from doing so because it looks kinda sloppy that we can't show only relevant subscriptions on that page.

 

Possible solution:

As mentioned before it would be nice to either make the single subscription page smart based on lifecycle stages or on the other hand the option to make different subscription pages for lifecycle stages. The first solution would be most beneficial of course. 

carolebemove
New Contributor

I agree ! Extremely important for us to have this also!