HubSpot Ideas

danieldirks

Enable to calculate duplicates more often

We just migrated thousands of companies and contacts, but we can't use the functionality 'Merge duplicates' yet since the next calculation will happen way too far in the future. It would be great to be able to trigger the calculation more often (manually).

15 Replies
gmcarthur
Member

I think it would be of great value to HubSpot's onboarding team if the dedeuplicatoin features could be trigered manually, especially during early days for new users of HubSpot.

maxfriedman
Member

It's actually crazy to me that this doesn't exist. I have to wait over two weeks for something that occurs daily for our team. The suggestion for the HubSpot support team to initiate this is a good one, but ideally I'd be able to do this myself.

AlexVerrills
Member

This is certainly a feature you would think would be a no-brainer. I'm sure it will come soon and I look forward to seeing it when it does!

markusla
Member

If it's a very resource heavy process, (which I guess is the reason it's not done every night), I would really like to have the option to manually trigger the job once per day or at least once per week. 
And with an additional option to contact support to get them to execute a recalculation. 

 

 

CVillegasHak
Participant

Yeah i'm in the same boat, at least add the option to submit an override recalculation request. In our initial onboarding our Marketing team wasn't made aware of some of the import criteria. Along the way a large series of dupes and clean up was needed and all responses pointed to the API to do the cleanup, well you can't merge companies with the API as the endpoint is locked down. Workflows aren't helpful because they're not dynamic and rely solely on manual entry (you can't compare within workflows) so you've kind of forced the customer base to just wait what can be a month with dirty data. 

mollycover
Member

Our team would like to be able to process duplicates daily, if possible. Waiting for two weeks limits our ability to clean up data and reach out to our contacts well.

LBurton
Member

Waiting two weeks slows us down, ideally we would like to be able to run this manually - We upload thousands of leads weekly. 

MGuerra4
Member

Agreed. We're trying to get our account set up and need to get companies merged asap. Our merge just ran a few days ago, now we have to wait 2 weeks to keep this process going. It's very frusterating that we can't get the Support team to manually push a recalculation if the settings can't be changed.

BCox1
Member

I agree, every other CRM on the market will allow you to de-dup manually at any date in time.  This is something that needs to change.  Also this feature should be available to all paid users no matter the level.  REALLY!!!!

MBHeffernan
Participant

I agree that it would be great to be able to trigger this "calculating duplicates" manually when you need it!  HubSpot-can you reply and advise if this is being considered?

fizzyA
Member

Two years later and this feature still is not a thing, wow!

Daniel_13
Participant

Two years later and this feature still is not a thing, wow!

Welcome to the Hubspot community ideas forum! Where the features make sense but the points don't matter.

 

Sarcasm aside, +1 for this feature request. Even a once a week manual request would be more helpful

NicoleJ
HubSpot Employee

+1

Levi
Top Contributor | Elite Partner

👍

jbuice
Member

We really need this feature.  It doesn't seem like it would be a difficult feature to add