Enable Snippets in the Mobile App

I have received Feedback from our team has been that using the mobile app to log contact activity is not as effective as the desktop version as they do not have hte ability to add snippets (which we are currently using as form data seeing its not available)

 

Any chance we can get the ability to add snippets to the mobile app for activity log, notes etc?

13 Replies
Occasional Contributor

To not have the ability to use snippets while having a live chat conversation on mobile is ludicrous. It's difficult to type messages on mobile so it seems this would be the most obvious place to have shortcuts for live chat. 

Regular Contributor

I agree that the functionality to have snippets on the app would be highly beneficial for a field sales team as this would save them so much time. Currently our sales team will have to log on to a laptop when they get home and add the snippet, if they remember which isnt ideal at all.

New Contributor

I agree, the ability to have snippets on the app would be more user friendly for the field sales team as this would save them so much time.

New Contributor

Hello do we know if snippet will be available soon on mobile app?

Occasional Contributor

Same request here. Our field sales work on their iPad. Not being able using  snippets reduces the willingness to submit reports as it requires the use of a laptop which is eating from their time budget.

Occasional Contributor

This is a must! Why are snippets restricted to the desktop application? Our field sales are using Hubspot on their iPads and we built snippets for proper meeting logs. Please make this happen soonest!

New Member

+1 for this idea. It's critical!

New Member

This is an absolute must add. We are moving from multiple tools to Hubspot for the benefits of having all in one place. Leaving Intercom for chat. The lack of snippet capability on Hubspot mobile (absolutely vital feature for chat) gives me pause as to HubSpot's understanding about how real businesses operate with these tools. Chat on mobile is hard. Snippets are not optional, they're a must have. That's barely Chat 101. 

HubSpot Moderator
HubSpot Moderator
updated to: In Planning

Hi folks!

 

I'm pleased to report that this feature is currently being developed for the Android app. Stay tuned to this thread, as we’ll update it as soon as this feature is In Beta and subsequently Delivered.

 

Best!
Joe
Ideas Forum Manager

Regular Contributor

AMazing, thanks @JoeMayall 

Regular Contributor | Gold Partner
Regular Contributor | Gold Partner

Excellent suggestion! I agree, this is needed ASAP for iOS on iPad and iPhone!

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hi all, thanks for taking the time to upvote this idea. In version 2.49.0 and above on Android, you can now insert snippets when creating notes, logged calls/emails/meetings, and comments. The snippets will even automatically fill in the values of personalisation tags if that data exists.

 

Snippets are not available in Conversations on mobile, nor in the Tracked Email composer. If you'd like to upvote this idea for iOS, please go here.

 

Martin

Product Manager

HubSpot Mobile

New Contributor

We really need snippets into conversations (chat) on HubSpot for iOS. We are using iPhones when replying to chat requests outside normal office hours. Our chat is manned 08-22 daily. Today we are using Intercom but would love to integrate everything into HubSpot.