The ability to require users to have a login to access private knowledge base articles is extremely useful when you want to provide support to your end users with information that you don't want on the open internet.
It would be extremely helpful for the end user if the login they use to access those private knowledge base support articles could be the same login that they use for our own product and website.
I think this would cause users to use the support articles a lot more, but also allows us to directly link to, and closer integrate the support articles directly into our product so that relevant articles are right there where and when end users might need them, and with a single click they can then access that information, without having to go through another login first. Overall this should be a significant improvement on the experience for the end user and provide them much better support.
Hi @robertw you can find the instructions for setup here: https://knowledge.hubspot.com/account-settings/set-up-single-sign-on-sso-for-private-content
This is currently in public beta with an ETA for full release on 9/30/2020.
We are currently working on bringing SSO functionality to Knowledge Base. We will post more information here as soon as it's available.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.