Embedding the Knowledge base seamlessly into website
Background:
We have created a knowledge base site, but it is located on a separate domain help.domain.com and when user click on the knowledge base link on www.domain.com the user is redirected to a help.domain.com.
Problem:
1. The redirect either opens a new tab or loads the new page. The user lose the www.domain.com navbar. This is a broken user expereince.
2. The design is not aligned between the sites. The header and footer is completly different and when we change footer and header on our www.domain.com we need to go in and change the header and footer on the help.domain.com.
Suggested solutions:
1. Offer options to hide and show header and footer
2. Offer an iframe link that strips the header and footer.
3. Offer html/javascript code to be embedded
Benefits
The user gets a seamless experience
No context switch
Knowledge base is fully integrated into existing website
Can be fully integrated into a mobile app that might not need a header/footer
Weitere Ideen mit folgender Beschriftung anzeigen:
We are in need of the same solution. Right now our Knowledge base is located on a separate domain, and therefore the user experience is not good noor seamless.
Would be really good to take this suggestion into account as it would be beneficial for HubSpot-users whom have a non-HubSpot hosted site but still want to use this superb KB-tool.
We have the same challenge: user experience is broken, we lose the header and footer of our Hubspot website. I would expect this to be seamlessly integrated, especially when we're using the full Hubspot suite.
I agree. We also need a seamless way to integrate the knowledge base into this site. Otherwise, like RLaman says, it seems like a waste of a tool to even create a knowledge base one if you have a separate website.
Agree, I would also like this feature, or at least to include the Global Headers/Footers from the main website pages.
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