Emails sent cap or limit on how many emails a contact can receive in a given time range

khughes

It would be great to add a simple if/then and emails received is greater than X within the last X days then add them to a suppression list we can then add to every email send?

Limit the amount of communications on a per contact basis including automated emails.

HubSpot updates
Re: Emails sent cap or limit on how many emails a contact can receive in a given time range - changed to: Delivered
Dec 17, 2018

Hi all, some good news on this, we're released a feature called "Send Freqency Cap" which is available as part of the Marketing Hub Enterprise tier which enables exactly this. You can learn a little more about it here: https://knowledge.hubspot.com/articles/kcs_article/email/set-up-an-email-frequency-safeguard

 

Hope this helps!

17 Replies
silvercal10
Member

Very much needed. 

saraheschmidt
Member

Agreed. This is exactly what I need. We have been requesting it repeatedly from Hubspot for the last two years.


silvercal10
Member

Bueller... Buelller....

AdrienA
Member

We need this ! 

IsabelleH
Member

We really need this !

ckiertz
Member

This would be huge - especially if you have marketing AND sales sending emails to the same prospects, would keep them from getting bombarded.

NL_GM
Member

do it... do it now!

catherineandes
Member

We need this!! Pease develop this 

John_Brenn
Member

We need this functionality. 

Joshi
Member

We do need this functionality too. 

cspraul
Member

I am shoked that this is not a feature. It is pretty much a native functionality for most advanced automation platforms - at least in the ecomm realm. 

annegaslin
Contributor

Agreed - especially as we are rolling out the Sales tool, this would be really helpful to avoid overwhelming prospects and customers from both marketing and sales emails.

ekorczyk
Member

We would use this feature!

Granderson
Member

very much needed.

Karena
Contributor

We've been asking HubSpot for this over the last three years

tirulegui
Member

Hey you guys, I think I just figured out a way to limit email communications.

 

Create a new Active List>Contact Property>Last email send date>Is less than 7 days ago

Save.

 

Then in your workflows add that list to your Suppression lists. If it's an Active list, it should work. I'm testing it now.

 

Does this make sense?

Status updated to: Delivered
Shay
HubSpot Product Team

Hi all, some good news on this, we're released a feature called "Send Freqency Cap" which is available as part of the Marketing Hub Enterprise tier which enables exactly this. You can learn a little more about it here: https://knowledge.hubspot.com/articles/kcs_article/email/set-up-an-email-frequency-safeguard

 

Hope this helps!