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Emails sent cap or limit on how many emails a contact can receive in a given time range

Status: Delivered
khughes
Submitted by HubSpot Product Team on ‎Apr 3, 2017 5:01 PM

It would be great to add a simple if/then and emails received is greater than X within the last X days then add them to a suppression list we can then add to every email send?

Limit the amount of communications on a per contact basis including automated emails.

See more ideas labeled with:
HubSpot updates
Re: Emails sent cap or limit on how many emails a contact can receive in a given time range - changed to: Delivered
Dec 17, 2018

Hi all, some good news on this, we're released a feature called "Send Freqency Cap" which is available as part of the Marketing Hub Enterprise tier which enables exactly this. You can learn a little more about it here: https://knowledge.hubspot.com/articles/kcs_article/email/set-up-an-email-frequency-safeguard

 

Hope this helps!

17 Replies
silvercal10
New Contributor
‎May 9, 2017 6:20 PM

Very much needed. 

saraheschmidt
New Member
‎Aug 2, 2017 4:14 PM

Agreed. This is exactly what I need. We have been requesting it repeatedly from Hubspot for the last two years.

silvercal10
New Contributor
‎Aug 2, 2017 4:37 PM

Bueller... Buelller....

AdrienA
New Member
‎Oct 6, 2017 5:54 AM

We need this ! 

IsabelleH
New Member
‎Oct 6, 2017 6:12 AM

We really need this !

ckiertz
New Contributor
‎Oct 10, 2017 2:01 PM

This would be huge - especially if you have marketing AND sales sending emails to the same prospects, would keep them from getting bombarded.

NL_GM
New Contributor
‎Oct 12, 2017 1:49 PM

do it... do it now!

catherineandes
New Member
‎Oct 23, 2017 11:57 AM

We need this!! Pease develop this 

John_Brenn
New Contributor
‎Jan 2, 2018 7:57 AM

We need this functionality. 

Joshi
Occasional Contributor
‎Jan 8, 2018 9:37 AM

We do need this functionality too. 

cspraul
New Contributor
‎Feb 26, 2018 9:48 AM

I am shoked that this is not a feature. It is pretty much a native functionality for most advanced automation platforms - at least in the ecomm realm. 

annegaslin
Regular Contributor
‎Apr 17, 2018 2:44 PM

Agreed - especially as we are rolling out the Sales tool, this would be really helpful to avoid overwhelming prospects and customers from both marketing and sales emails.

ekorczyk
New Contributor
‎Apr 19, 2018 12:32 PM

We would use this feature!

Granderson
New Contributor
‎May 30, 2018 3:50 PM

very much needed.

Karena
Regular Contributor
‎Jul 5, 2018 8:48 PM

We've been asking HubSpot for this over the last three years

tirulegui
New Contributor
‎Jul 24, 2018 7:52 PM

Hey you guys, I think I just figured out a way to limit email communications.

 

Create a new Active List>Contact Property>Last email send date>Is less than 7 days ago

Save.

 

Then in your workflows add that list to your Suppression lists. If it's an Active list, it should work. I'm testing it now.

 

Does this make sense?

Status updated to: Delivered
Shay
HubSpot Product Team
HubSpot Product Team
‎Dec 17, 2018 12:21 PM

Hi all, some good news on this, we're released a feature called "Send Freqency Cap" which is available as part of the Marketing Hub Enterprise tier which enables exactly this. You can learn a little more about it here: https://knowledge.hubspot.com/articles/kcs_article/email/set-up-an-email-frequency-safeguard

 

Hope this helps!