Email timeline out of order, multiple copies of emails confusing

When trying to look at the correspondence history (emails) with a contact, it is very difficult to follow a sequence, and it appears emails appear multiple times and seem to be in random order. it would be nice if there was just a chronological order with the most recent message sent or received at the top and each subsequent message as you scroll down. It's frustrating to find the content I'm searching for

3 Replies
New Contributor

Strongly agree with this. Myself and my co-workers have found this frustrating and confusing as well.

Occasional Contributor

Thanks for the reply.  Seems like it should be an easy fix...  

New Member

One of our clients has asked about this also.  They would like to be able to see all emails to and from a contact in date order regardless of what conversation they took place in.  It's a preference thing, you can configure your outlook/gmail account to do this, why not HubSpot too.   Smiley Happy