Email not showing on conversations inbox after CC-contact replies.
Hi all,
If an email thread starts with your team email in the conversations tool, you cannot switch to reply using your personal connected email address mid-thread. The replies will not continue to log to HubSpot because this will create a new thread that HubSpot cannot detect.
However, there are times when users are cc-ed in the conversation (and would need to reply to the email thread personally). It'll be great if there's a way to continue to log the email threads in conversations inbox even after a user has replied to the email with their personal email address.
I know it isn't easy to update the logging behavior of emails, but I wanted to put this here just in case we ever have a way to achieve this! 🙂
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