Email not sent notifications
I have noticed that when an email bounces or is Not sent, I am not aware of this because I don't receive any notifications of this.
As we use many workflows in our onboarding and communications with our clients, I can't be checking each indiviual email or contact to see if everything's working as it should be. So it's a big surprise when I happen to chance upon a contact who's not receiving our emails (if they haven't complained about it).
Hubspot helped me set up a workflow to catch emails that bounce, but there is no option to do the same for Not sent.
I propose two options:
- it would be good to have this possibility for Not Sent emails too (to add it in a workflow).
- I highly recommend that we should be able to enable general notifications for this without having to create a workflow (which is a work around at the end of the day).
As we are now using the Service Hub, it seems it should be a no brainer when having constant contact with clients.