Email Templates should include Ticket Properties
We are implementing Service Hub. I started on the process of creating a workflow to fire off an email when a service ticket is submitted. Also, we had planned on using email templates for responding to common issues, etc. When I opened the Email Template builder, I found there was no Ticket properties available.
I'm assuming this is something that's planned/in progress already? I guess I would expect all of your Service Hub users to require the email template functionality. I actually submitted Support Ticket and was told to submit an Idea. Seems like this is more of a major function than a simple idea.