It would be very useful if Enterprise customers that are hosting multiple domains could have more than one active email preferences page. If the domains are completely unrelated and a contact is subscribed to one domain, why do they have to see all active email types from the portal? Why not just one domain?
Agree with AVChrista. The new Business Units (that our client has in addition to two brand domains) does NOT fix this issue. You can separate email subscription types by business unit but they all still appear together on one system preferences page that has the branding of the domain you select. We have a hard time explaining to our client why they can only have one set of system pages. Sigh.
Has anyone found a good workaround for this issue in the meantime?
I was thinking of doing a custom footer in emails for one of the divisions and setting up a landing page for the subscription preferences but not sure if it will work at this stage.
I have done the custom footer in the past, it's a pain though because, the email requires the standard subscription links, and I think display none on them didn't work when I tried, can't remember what I did do in the end though, but got something working
Business Unit preference / subscription page partitioning is now available in beta, i have been using the functionality for clients. the preference page partioning does not work on test emails. it will only work if you do a send using a contact in hs.
Exactly as @Rachael, @kryton, @JenD and others have mentioned. We need to keep our subscriptions separate from B2B and/or internal marketing and B2C contacts. This is currently not possible within a Business Units environment. Please make this happen!
Related issue: We are only allowed ONE "resubscribe" email, even though we have two different brands/footers. We need a unique re-subscribe email per brand, otherwise, a user has the experience of: I clicked 'resubscribe' to ABC brand, but then I got an email from XYZ brand asking me to re-subscribe.
We operate multiple brands under a single HubSpot portal and currently face limitations with how subscription preference pages are handled.
The challenge:
While we’ve configured different domains (primary and secondary) for marketing emails, the system defaults to the domain that matches the business unit's brand even when that isn’t ideal for the audience receiving the email.
This creates branding inconsistencies when communicating with distinct audiences (e.g., clients vs. partners), especially when we need the preference page to align with the sender domain or campaign context.
Feature request:
It would be incredibly helpful to have the ability to:
Choose which domain is used for the subscription preference page per email.
Ensure the preference page branding consistently matches the intended audience and campaign identity.
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