Email Opt Out Reason and What Email made them unsubscribe export option

[mecalagill]

It would be helpful to have a way of exporting what was the last email they received, what email they unsubscribed from, and a reason as to why they unsubscribed. 

It would be benefical for us to get to know our leads better and helps with segmentation of similar leads that are still subscribed. 

[mecalagill]

Hello! I'm excited to share this is now live. 😊 You can read more details about this feature in my previous comment. Enjoy! 

[mecalagill]

Hi everyone! My name is Hallie, and I'm a Program Manager on our CXM Team. I'm excited to share that there is a public beta for an unsubscribe survey! I'm attaching some screenshots with more details around the beta below: 

[ogosdeck]

+1 for being able to add an exit survey when someone unsubscribes

[BluePixelDesign]

5 1/2 years later... any progress on this?

[CraigWish]

This still isn't an option. Looks like this was requested years ago. Please add a way to expose this for the entire DB, not 1 by 1. 

[TSchertel]

We would like to add to our newsletter unsubscribe page why people have unsubscribed but this is currently not possible. The goal with this is to optimize our content for our target audience.

This not only increases the quality of the newsletter, but also helps to retain people and reduce the number of unsubscribers.

English VersionGerman Version

[Hillco]

It would be great if there was an option for email recipients to select a reason why they are unsubscribing.

[Shamgar]

Still no plans to add this feature? I understand it may not get many responses, but any response would be extremely helpful!

[SaskiaSoi]

Hi there, is there any update on this? This feature would be so helpful. 

[RYLeigh]

Commenting in 2023! There is still a major need for this functionality. It's absurd that it's been passed over for so long.

[SilvanaPSI]

Any updates here? Can't believe it's not possible to do something so simple... 

[SVoon]

Any progress on adding this option ? seems like no progress since 2018? We need this option to understand better the reason of unsubscribe. Thank you! 

[RW152]

Yep, agree. Getting some additional information after an unsubscribe seems like a pretty common function these days.

[JWard3]

Many other platforms have this functionality available.  It is shocking to know that the leading automation platform has not yet developed this functionality. Please add this to the development plan for 2024. 

[LLee8]

I send out a lot of Marketing emails and it would be very helpful to understand why contacts unsubscribe.

[pkopp]

It would be a huge help to be able to export unsubscription details en masse, rather than just on a message by message basis (reason, marketing email, date, etc.). It would allow us a comprehensive view of disengagement feedback and trends over time, which is vastly preferable--especially for an organization with hundreds of millions of deliveries a year--over spot-checking a handful of marketing email results.

[ZDollard]

I am wanting to include a reason for unsubscribe form into our unsubscribe flow, but can see there doesn't seem to be the functionality in HubSpot yet to incorporate this into the flow. It would be extremlely valuble to learn why recipients are unsubscribing, and  I could see this was a popular feature in HubSpot community from 2018. I was wondering if there is any update/development on this functionality being available in HubSoit, or if anyone knows of any workaround they could share?

[KrenRB13]

Any update?
Please, it is very important to be able to implement this idea, it will be very helpful for us as Hubspot users, these little things are already implemented in other tools.

[IVoois]

We would also really appreciate this functionality! Can you give us an update whether this will be possible within HubSpot?

[AArdiel]

I just reached out about this almost 7 years later and was told this is still not possible. Based on this article I was following it seems like it was possible at one point but Hubspot removed the function to add a form to this specific module. How to add unsubscribe reason on HubSpot confirmation page (knslta.com).

[averyguest]

We would like the ability to add a question after someone unsubscribes so we can understand why they unsubscribe. From my understanding, there is not a way to do this without code. 

[MCCFF]

How does this feature not exist still? It's fundamental for companies to find out why people are unsubscribing.