HubSpot Ideas


Email Opt Out Reason and What Email made them unsubscribe export option

It would be helpful to have a way of exporting what was the last email they received, what email they unsubscribed from, and a reason as to why they unsubscribed. 


It would be benefical for us to get to know our leads better and helps with segmentation of similar leads that are still subscribed. 

Actualizaciones de HubSpot
Re: Email Opt Out Reason and What Email made them unsubscribe export option - changed to: In Planning
October 19, 2018 08:26 AM

 This is on the team's radar and we are beginning to research how this will work/where it will fit in the platform. Stay tuned for updates/details on beta access!

23 Comentarios

This still isn't an option. Looks like this was requested years ago. Please add a way to expose this for the entire DB, not 1 by 1. 


Any progress on adding this option ? seems like no progress since 2018? We need this option to understand better the reason of unsubscribe. Thank you! 


It would be a huge help to be able to export unsubscription details en masse, rather than just on a message by message basis (reason, marketing email, date, etc.). It would allow us a comprehensive view of disengagement feedback and trends over time, which is vastly preferable--especially for an organization with hundreds of millions of deliveries a year--over spot-checking a handful of marketing email results.