Email Opt Out Reason and What Email made them unsubscribe export option

mecalagill

It would be helpful to have a way of exporting what was the last email they received, what email they unsubscribed from, and a reason as to why they unsubscribed. 

 

It would be benefical for us to get to know our leads better and helps with segmentation of similar leads that are still subscribed. 

HubSpot updates
7 Replies
Cameron
Contributor

Great idea to understand the reason why people unsubscribe.

 

I'm experimenting with a form asking the reason for unsubscribing on the "Subscription Update Confirmation Page", however it's very clunky.

Status updated to: In Planning
TylerScionti
HubSpot Product Team

 This is on the team's radar and we are beginning to research how this will work/where it will fit in the platform. Stay tuned for updates/details on beta access!

sarboledap
Participant

Hey guys, do you know if there any updates about the idea implementation? It has been a while since the hubspot team classified it as "Planning". I'm very interested in this feature.

REades
Member

We could really use this too. Great idea.

jag1
Member

We need this one too. I am surprised that this capability is not available in Hubspot.

LRipton
Member

Also we were looking into this -

We would also like a way for these to be split out per brand
Plus if anyone unticks any of the unsub options and unsubscribes the page can be redirected to another to be able to do an unsubscribe survey to find out why.

JBarber
Member

This is definitely something we would like to implement.

Shame it isn't available yet as it seems to be a very common feature.

Thanks,