Email Opt Out Reason and What Email made them unsubscribe export option
It would be helpful to have a way of exporting what was the last email they received, what email they unsubscribed from, and a reason as to why they unsubscribed.
It would be benefical for us to get to know our leads better and helps with segmentation of similar leads that are still subscribed.
This is on the team's radar and we are beginning to research how this will work/where it will fit in the platform. Stay tuned for updates/details on beta access!
This is on the team's radar and we are beginning to research how this will work/where it will fit in the platform. Stay tuned for updates/details on beta access!
Hey guys, do you know if there any updates about the idea implementation? It has been a while since the hubspot team classified it as "Planning". I'm very interested in this feature.
We would also like a way for these to be split out per brand Plus if anyone unticks any of the unsub options and unsubscribes the page can be redirected to another to be able to do an unsubscribe survey to find out why.
In our previous system, we found that users had left the company and someone else in the office was "unsubscribing" them with the reason "no longer with the company" as the reason. If they have left the company, we'd like to remove them completely. Please let me know when an unsubscribe reason is available.
Any updates on this? We were looking for it and couldn't find it and it is something that we really would like to implement too. In our previous email marketing provider, we were able to see the reason why people were unsubscribing. It would be good if the options could be defined by us, instead of the generic ones.
Posting on behalf of a customer that would really benefit from having this feature added. It's important for marketing teams to know why customer's decide not to receive emails any more for reporting purposes 🙂