Email Opt Out Reason and What Email made them unsubscribe export option
It would be helpful to have a way of exporting what was the last email they received, what email they unsubscribed from, and a reason as to why they unsubscribed.
It would be benefical for us to get to know our leads better and helps with segmentation of similar leads that are still subscribed.
Currently we can not tell WHY people unsubscribe. There is no report to generate about the why. MaillChimp had that feature.
Feature request is to add a drop down with reasons unbsubscribers can pick from as soon as they hit the unsubscribe link from the email's footer. There should be no reason why they need to hit a custom link to go to a different page to explain why they unsubscribed.
This is on the team's radar and we are beginning to research how this will work/where it will fit in the platform. Stay tuned for updates/details on beta access!
This is on the team's radar and we are beginning to research how this will work/where it will fit in the platform. Stay tuned for updates/details on beta access!
Hey guys, do you know if there any updates about the idea implementation? It has been a while since the hubspot team classified it as "Planning". I'm very interested in this feature.
This is a big thing we would appreciate being added. I know Constant Contact had this feature which we used. If if it was due to content, then we knew we might need to change it up. Or if it was due to "receiving too many e-mails", we knew we need to make some changes, etc.
Please consider and soon as this is even more important now with everything being done digitally and less in person due to COVID.
We would also like a way for these to be split out per brand Plus if anyone unticks any of the unsub options and unsubscribes the page can be redirected to another to be able to do an unsubscribe survey to find out why.
I've been in contact with the Product team about this Idea.
At this time we don't have plans to develop this in the immediate future. This isn't to say that we'll never get to it, just that it isn't in our current development plans. The team is aware of the customer need, and has this on their radar, but it isn't in the immediate development.
I find this quite shocking - this is basic functionality and something even HubSpot themselves define as best practice in their materials and training. To not support this is quite concerning and makes me wonder what direction they are heading in,
This would be incredibly useful to us as well. Highly recommend this be implemented soon, especially as we are developing email strategies and testing things in email, it's helpful to know why someone has unsubscribed from our emails.
