Email Logging - Option to override the standard destination record
Whilst the email logging feature is great, there seems to be a large gap in what it can do - which leaves an opportunity which would greatly streamline operations, which we've done before with Sales Force.
For example, when an email comes from an untracked/blocked tracking domain (for information security purposes), like a leasing company, but has select emails that are customer-specific (like if a customer has terminated their contract) that is relevant to have in a customer company CRM record - currently if that email was tracked by the Sales Extension, it would all sit under the leasing company record - not the customer record as it needs to.
The only current way around this that we have found is manually going into a customer company record and using the 'Log Email' button - however, this is time-consuming and less streamlined.
We'd love to see this suggestion to streamline the process.