It would be great to have the option to be able to filter messages from internal and external. A clear and easy view of when the contact last messaged us. There are times where the history on a contacts page could have 20 - 30 messages from different contacts, from finance, from automated marketing.
It could be 12 month ago and up to 30 messages since they last were in touch with us and benig able to filter that clearly and quickly would make life a lot easier for us.