Email Conversations in Mobile App

At the moment we can only view chat conversations in the mobile app. I need to use the app for email conversations to view emails and reply to clients that contact us. This is very important for my team since we are often on the road and clients sending important information via email. We use smart phones to view emails on the road. 

 

Please advice. 

HubSpot updates
15 Replies
New Contributor

Yes, seems like a very basic functionality we're also sorely missing...

New Contributor

I totally agree, I do customer care and it's so deeply important to me to have the opportunity to answer to our customers any time and everywhere from my mobile. Hubspot is awesome and I really think this is a basic and absolutely needed function for support, especially because Gmail App do not track and save the email on HubSpot. Thanks 

Regular Visitor

This is a showstopper. 

Occasional Contributor

I was also hoping to use this as a workaround for HubSpot's lackluster email syncing and integration features. No such luck as this won't work on mobile. Man I want to like HubSpot, but so many important features missing I find myself spending more time duct-taping the CRM together than it's worth to have a CRM.

New Contributor

i can not belive this is not an option in the mobile app. we now have all emails filtering into hubspot but you are telling me i can't answer any of them via my phone after hours now?! this makes no sense. 

New Member

It si frustrating that I can only do quotes and emails with my laptop. There are times I need to be able access the inbox of email conversations and quotes from the app in both ipad and android.

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

We really need it please !

Occasional Contributor

PLEASEEEEEEEEE!

Visitor

I can't believe this thread was started a year ago tomorrow and yet this is still not something that is available.  It makes having the app pretty useless.

 

Also, why hasn't anyone from HubSpot bothered to reply?  Does anyone from HubSpot even read these threads?

Visitor

Great, HubSpot has just sent me a badge for participating in a conversation.

 

HubSpot, I don't want a blooming badge!  I want a properly functioning app!

New Contributor

I want this feature so we can be using HubSpot's email tracking features on my mobile device too. 

New Contributor

This feature is desperately needed. Please could HubSpot show some sort of acknowledgement, as someone mentioned this was raised over a year ago.

Occasional Contributor

I am not why this has not been updated.  You have been able to converse with visitors in the mobile app on iOS and Android for some time.  Works well too.

 

https://knowledge.hubspot.com/mobile/use-conversations-in-the-hubspot-mobile-app

 

An annoyance is not being able to make comments as well, but that is not critical.  I will open another thread about that.

HubSpot Product Team
HubSpot Product Team

Hey all -  apologies on the staleness of our update on this issue! Conversations on mobile now does support email threads! We'll continue to be enhancing the mobile conversations experience to unlock more email formatting options, inserts and more over time.

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Conversations on mobile now does support email threads! We'll continue to be enhancing the mobile conversations experience to unlock more email formatting options, inserts and more over time.