HubSpot Ideas

YiRui_Chua

Edit contact right side bar within Conversation Inbox

Hey team,

Raising this for a customer here.

It would be great if we can hide some of HubSpot's default section in the contact right sidebar within the Conversation Inbox (and possibly in contact records too)

Currently, we are not able to hide or remove the default sections such as deals and conversations. However, some customers find that very cluttered and confusing.

Thank you!

62 Replies
JessieS
HubSpot Moderator

+1 for a customer who tried updating the About section on the ticket, but it wasn't reflecting.

MattYoung
Member

+1 It would be super helpful to be able to see if there are any pinned or open tasks when talking to a client through the conversation interface.

rogermcnall
Member

I am not sure if I am suppose to add my own solutions to posts...?

I was able to create Inbound and Outbound Activity Totals Cards.
The Inbound Activity totals card, captures conversations, and allows me to see the conversation associated to the contact from the contact record.

Not sure there isn't a different and better way to do this, but this is how I was able to sovle it.

rogermcnall_0-1723567476196.png

 

TNicholson5
Participant

This would be helpful to customize my inboxes based on the team using them.

tlbrewer
Participant

Agreed 1000%. Needs to be customizable. 

yasiooy
Participant | Diamond Partner

We have multiple clients desperetly needing to customize the right sidebar with Contact properties in the Inbox. This is long overdue, let's make this happen HubSpot!

AStrong5
Contributor

I was just searching for a solution to this and see it's not yet available. Would love to customize the conversations inbox, right sidebar contact record to include relevant data to the inbox that it's in.  

Dogtag89
Contributor

+++ We need to be able to customise the right sidebar for different teams for the conversations inbox as well!! 

MUlmann
Member

we need this feature as well!!!

NDeArmas
HubSpot Employee

+1! 🧡

JaimeP
Member

+1!

vince_b
Member

+1

Its_AMart
Member

This has been requested for over 2 years idk how this is still a limitation at this point. It seems like the Shared Inbox was created years ago and hasn't had any improvements to customization or functionality for a long time. Not sure why this would be the only location where we cannot customize the sidebars but it's very frustrating and makes thing very messy and cluttered for our internal support teams trying to actually utilize the Support Hub. 

Melinda88
Member

Would love to see this happen

Melinda88
Member

+1

GGregory123
Member

Its crazy that this has still not been done. I need to be able to customise the "about this contact" with my inbox so i have all the information to hand to respond. Currently im having to open the contact in another tab in order to do so which is tedious and slow

MSimon08
Member

Any updates on this?  It is years after someone suggested the update, and it is apparent many of us need it.

lindahouben
Contributor | Elite Partner

Should be very useful to edit. Would like to delete a lot of functionalities we don't use. And add the ones that are not there yet. 

CDan1
HubSpot Employee

+1

David-Askvig
Participant

YES PLEASE!