HubSpot Ideas

RKnott

Edit Payment Receipts

The standard receipt that goes out after a payment or subcription is created has both an email address and a phone number to contact if there are questions.  There is no way to edit this receipt, and no way to remove the phone number, as phone number is a required field.

 

The opportunity for us here is that we are a small organization and do not have anyone that does any phone support.  Our IT is all managed by volunteers, so it is not appropriate to route a call to them, and our owners do not understand the IT end, so it is also not appropriate to route a call to them.

 

We are happy to provide support over email, but phone support is just not within our means.  It would be VERY important to us to be able to edit this receipt and at the very least remove the phone option for providing support.

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