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Edit HubSpot Ticket Notifications and ability to duplicate

Status: Idea Submitted
NicolaColombo
Submitted by on ‎Jul 23, 2018 5:50 AM

When ticket gets created or closed we have setup workflow notifications but the email is standard and cannot be changed (sender, message contents, subject...) this is a big limitation. 

See more ideas labeled with:
HubSpot updates
3 Replies
ConversionCrew
Regular Contributor | Platinum Partner
Regular Contributor | Platinum Partner
‎Aug 2, 2018 4:01 AM

Same here, every e-mail which is sent to clients should be customizable

sgleizer
New Contributor
‎Dec 21, 2018 1:22 PM

 Same, please add the ability to create or modify the base templates for this. Thanks!

Yago
New Contributor
‎Aug 5, 2020 5:46 PM

Agreed, please add the ability to customize system notifications for comments made on individual tickets.