We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies

Edit HubSpot Ticket Notifications and ability to duplicate

: Idea Submitted
NicolaColombo
Submitted by NicolaColombo on ‎07-23-2018 05:50

When ticket gets created or closed we have setup workflow notifications but the email is standard and cannot be changed (sender, message contents, subject...) this is a big limitation. 

See more ideas labeled with:
HubSpot updates
2 Replies
ConversionCrew
ConversionCrew
Occasional Contributor
‎08-02-2018 04:01

Same here, every e-mail which is sent to clients should be customizable

sgleizer
sgleizer
New Contributor
‎12-21-2018 01:22

 Same, please add the ability to create or modify the base templates for this. Thanks!