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Edit HubSpot Ticket Notifications and ability to duplicate

When ticket gets created or closed we have setup workflow notifications but the email is standard and cannot be changed (sender, message contents, subject...) this is a big limitation. 

HubSpot updates
2 Commentaires
Contributeur occasionnel

Same here, every e-mail which is sent to clients should be customizable

Nouveau contributeur

 Same, please add the ability to create or modify the base templates for this. Thanks!