It seems that for any Company that Tickets, Deals, Emails, are automatically associated with one another. This makes it difficult for our sales, service or billing teams working out of HubSpot to easily interact with our customers.
For example, if one of our customers has several tickets open, and our billing team emails them from the Company page, they have to confirm and remove the association with all of the tickets, and deals manually before emailing our customers. Throughout the course of days or weeks, this can add significant overhead to their processes.
Our service team is also being impacted by this. If a customer has open deals that aren't related to service tickets. Our service technicians have to manually remove those associations when working on unrelated items.
With how busy our HubSpot is, it would be easier for us to manually add those associations. Some default associations make sense. ie. associate it with the contact of the company I'm emailing, or if I'm emailing directly from a ticket it makes sense to be associated with itself. But some of these default associations are adding extra work for our team, or causing confusion if a team member doesn't remove the associations for unrelated items.
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