Easier process to get Certification help
Users that are getting certified that have a free account don't have access to support. The help articles aren't as detailed as desired and one of the options is to contact support, but, it's N/A for free accounts if everything fails you'd ask for help to academy at hubspot dot com BUT...you get a no-replay response.
Two hours trying to fix an issue about non-streaming video training, and anything is working. This kind of issues require an immediate solution, a better and more clear help roadmap for free accounts that are taking the training would avoid frustration and increase the perceived value of the brand.