E-Mail: Change or delete prior conversations in HubSpot-Emails

Hello HubSpot Community


Unfortunately, it is not possible yet to change or delete certain contents of an ongoing email conversation when answering in HubSpot. This means, that for an example a forwarded email of a team member which contains certain internal information, this forwarded message and internal information can not be deleted as well as signatures or content, that is not necessary to have in your email answer to your customers. 


Why would really appreciate this function though. What do you think about this feature?

HubSpot updates
4 Replies
New Contributor

Me too. I think this is a great idea

Occasional Contributor

Thanks Remo! 

This would be great for our Support!!

New Contributor

Very Useful!

Occasional Contributor

We also need this as emails are forwarded all the time to the right department.