E-Mail: Change or delete prior conversations in HubSpot-Emails

remohuberyousty

Hello HubSpot Community

 

Unfortunately, it is not possible yet to change or delete certain contents of an ongoing email conversation when answering in HubSpot. This means, that for an example a forwarded email of a team member which contains certain internal information, this forwarded message and internal information can not be deleted as well as signatures or content, that is not necessary to have in your email answer to your customers. 

 

Why would really appreciate this function though. What do you think about this feature?

HubSpot updates
5 Replies
Lifetime
Member

Me too. I think this is a great idea

RV6
Participant

Thanks Remo! 


This would be great for our Support!!

muetterschoof
Member

Very Useful!

Wibeke
Member | Platinum Partner

We also need this as emails are forwarded all the time to the right department. 

rcarlisle
Member

Would be very helpful to our support team as well.