HubSpot Ideas

remohuberyousty

E-Mail: Change or delete prior conversations in HubSpot-Emails

Hello HubSpot Community

 

Unfortunately, it is not possible yet to change or delete certain contents of an ongoing email conversation when answering in HubSpot. This means, that for an example a forwarded email of a team member which contains certain internal information, this forwarded message and internal information can not be deleted as well as signatures or content, that is not necessary to have in your email answer to your customers. 

 

Why would really appreciate this function though. What do you think about this feature?

11 Comentários
Lifetime
Membro

Me too. I think this is a great idea

RV6
Participante

Thanks Remo! 


This would be great for our Support!!

muetterschoof
Membro

Very Useful!

Wibeke
Membro

We also need this as emails are forwarded all the time to the right department. 

rcarlisle
Membro

Would be very helpful to our support team as well. 

tejasoza
Membro | Parceiro

Absolutely a must. It is a deal-breaker for my client. A basic thing they need. 

NPW
Colaborador(a)

Fully agree.

 

We need the ability to delete previous parts of the conversation (especially internal comments).

 

Hopefully HubSpot can make this change soon.

DCheng5
Membro

This has been requested by our users as well.

Will this be a possibility? 

SKottke
Participante

I agree this is crucial to base functionality of replying, there may be sensitive information that should not be passed on. 

TWoo_GSQ
Membro

Following-up on this, I think it is extremely necessary to have as emails are forwarded internally to departments all the time. Need to reduce the risk of unwanted emails being sent to customers.

SLauber
Membro

I also think it is essential. Be glad if someone has a workaround for this problem.