E-Mail: Change or delete prior conversations in HubSpot-Emails
Hello HubSpot Community
Unfortunately, it is not possible yet to change or delete certain contents of an ongoing email conversation when answering in HubSpot. This means, that for an example a forwarded email of a team member which contains certain internal information, this forwarded message and internal information can not be deleted as well as signatures or content, that is not necessary to have in your email answer to your customers.
Why would really appreciate this function though. What do you think about this feature?
Following-up on this, I think it is extremely necessary to have as emails are forwarded internally to departments all the time. Need to reduce the risk of unwanted emails being sent to customers.