There's no way to see the contacts that are actually opening, clicking, replying, and booking meetings on sequences. This report is currently only helpful for evaluating the effectiveness of a sequence but it does not allow users to take action from the report, or understand the full picture of who is interacting with templates within the sequence.
Users need the ability to click the % and see a list of the contacts that have opened or clicked the specific sequence.
The most recent 'Overview' page is now live to all, so I'm updating this idea to delivered to avoid any confusion related to continuing to cycle this idea through betas.
This is not the end of our development related to this issue, so below I'll outline some of the next updates coming and 'Ideas" to follow.
Now, when you go to Sequences in the navigation, you'll land on an Overview page, with , clickable summary of all sequences data in a datawell report, and a list of 'top enrollments' based on clicks and opens across the entire portal in a second report. Both of these reports can be filtered by 'Sender', 'Status', 'Sequence', and 'Enrollment dates' and searchable by 'Company name'. We are considering this page a "minimum viable product" (MVP) , which means we still have plans to update the information shown in this Overview, and potentially the functionality of these reports. Some areas in particular that we think still need work include increasing the types of reports shown here, adding more options for customization, and the ability to take bulk actions from the contacts once you drill into a metric. I'm continuing to monitor comments here for feedback on this update as we consider improvements!
There is still a lot more work that needs to be done and is currently being prioritized in regards to Sequences analytics. Below I've outlined some of our next projects and top priorties in Sequences.
Hi Community! Another exciting update, we now have a new "Overview" page in sequences that will give you a full explorable view of your sequences, the contacts enrolled in sequences, and the interactions like opens, clicks, replies and more. This is now in an open beta! If you'd like access contact your customer success representative or contact support to request access!
I wanted to share another update on some of our progress and developments in improving the ability to find view contacts that are engaging with sequence emails through things like opens and clicks. This update is not in Beta, but will be soon! I know it's a little confusing due to the status of this Idea being "In beta" - this is because there are multiple features involved with the idea!
Here's an update on our work to improve the reporting capabilities in Sequences and
Sequences data in the custom report builder is now out to all customers with access to Sequences!
We were getting some questions about where the open and click data was in the custom report builder. One important thing to know is that the open and click information is under the Email dataset on the custom report builder. You will need to select 'Sales Email' and filter by the Sequence properties there. Here's a short demo/explanation: https://share.vidyard.com/watch/24fg6yaWcVM3Dsyr23jTrL?
I'd also like to share an update on some of the new Analytics features we are adding in Sequences. These updates are still in development, the images show in this clip are just prototpes and not our software (yet!). If you've been following since the last update, you'll notice some changes - as we have now progressed in development and have a more clear picture for what the first iteration will look like: https://share.vidyard.com/watch/7vbK9wZ7b98QmBPSRpBbpe?
We now have the sequences and email data in custom reporting ready and available for beta testing, and will soon roll out to call customers. In the next week we can provide access to folks who request through their point of contact here at HubSpot! This will include the ability to build custom reports using sequences data as well as build reports showing contacts that have clicked or open sequences.
There are some more updates we are still planning, which will include a dashboard with visibility into engagements like opens and clicks directly from Sequences. This will be a work in progress for the coming weeks, but I can give a peek as to what we are planning here (please note, that this could change as we go!):
Sorry for missing the update 2 weeks back, here's some more news on our progress.
Sequences custom reports: In closed beta (internal testing)
Sequences data is now in the custom report builder and we are currently running tests with the data. It should be a matter of days or weeks before this will be available! This data includes the ability to build custom reports using sequences events such as enrolled, replied, step executed, and much more. Along with this data, we will also be providing Email data for opens and clicks, which can be sorted by Sequence enrollment. All of this will be available through the custom report builder, meaning that reports can be built, drilled into, and exported. Here's a video with more information and details on this:
Sequences contact properties: In closed beta (backfilling data)
We also have a number of new contact properties that will soon be available to all. We are still backfilling the data here, so once that is done we will be able to begin rolling these properties out to your accounts. These properties are designed to give you more context about sequence enrollments on contact records. These are the first of a number of new properties that we plan to include. The current properties in progress include:
Last sequence enrolled
Last sequence enrolled date
Last sequence ended date
Number of sequences enrolled
Here's a clip sharing what this looks like in my personal portal:
We have made great progress in adding sequences data to the new Custom Report Builder in HubSpot. This will allow folks the ability to build custom reports cross-object reports using sequences data. We plan for this update to be ready within the next month.
We are making good progress on bringing over open/click/reply/bounce "event" data into Sequences reporting, to make our data in sequences cross-referenceable with the associated Contact objects. Once we have done this, we will be able to make this data interactable, allowing folks to drill down and view the specific contacts
With this same data we are developing a 'history log' concept that will serve as a timeline of all relevant "events" that fire for a sequence enrollment. The goal of this history log will be to serve as a timeline of every interaction that has occured during the span of a sequence enrollment. We will be treating this as an experiment to to iterate and improve on how we display sequences data, and I will provide details on how to participate here when that is ready. This will come after the Custom Report Builder is ready.
Thanks again for your patience and excitement for these updates, I will post here again as we progress.
Thanks for continuing to follow this issue, and I apologize for the time it has taken the last several months. I want to assure you that this continues to be a top priority, and although there have been some setbacks, are continuing to make progress and still plan to provide this functionality in Sequences reports, Lists, Workflows, and custom reports in the reporting dashboard. Due to some internal dependencis across multiple teams, I need to refrain from providing any direct time estimates on this project, but I can assure you all that this is a top priority for Sequences.
Going forward I will be provide updates every 2-3 weeks to keep everyone in the loop and provide information once there are new related features in beta or in production.
I appreciate all of your patience on this issue as we reviewed and planned in these past couple of months. There are several reporting updates we have planned that will be rolling out in the coming weeks and months, which will impact the following Ideas in the community:
We are in the progress of adding sequences to the custom report builder, which will allow users to create custom, sophiticated, "drill-downable" reports for sequences to be added to the dashboard and report library. In order to do this, we have been going through a long process of migrating sequences data to our reporting platform, which will begin to unlock more platform capabilities.
We then plan to also follow-up with new Contact properties related to sequences, which should give you the ability to filter contacts based on sequence enrollment, and based on engagements like "opens" and "clicks" within a sequence. We'll next be able to follow with new sequences-specific properties that will be accessible in Lists, Workflows, and Reports!
Finally, we plan to make some larger changes to the report that currently exists in the Sequences section of HubSpot. This will likely include updates to the report layout, and when completed will also include the ability to drill down into the contacts that have opened a clicked.
We are very excited and eager to work on these updates, and I will follow-up on this and the other ideas forums posts when we have more to share!
Thanks for all the feedback, suggestions, and passion around this sequences reporting idea. I wanted to give an update for you all so you have a better idea for where this falls in our planning.
We initially proactively created this idea because we believe that all sales metrics, wherever possible, should be accessible for drill-downs. We still believe this, and are still planning un providing better insights here. For that reason, we are planning a broader update to sequences reporting across the board in 2020. Some of these changes will results in new properties available for creating lists and filters, others will allow for new functions in the custom report builder. Within our Sequences user interface, where this specific report lives, we are planning to do some overall restructuring of the reporting section as a whole. With this, we plan to provide more categories/metric, better management of enrollments, including some bulk actions, the ability to drill down into metrics and other types of functions that we still need to evaluate.
Unfortunately, in order to improve reporting as a whole in the longer term, we've delayed making this change in the first half of 2020. I will update again here once we are making meaningful progress in reporting updates for sequences.
Thanks for all the feedback, suggestions, and passion around this sequences reporting idea. I wanted to give an update for you all so you have a better idea for where this falls in our planning.
We initially proactively created this idea because we believe that all sales metrics, wherever possible, should be accessible for drill-downs. We still believe this, and are still planning un providing better insights here. For that reason, we are planning a broader update to sequences reporting across the board in 2020. Some of these changes will results in new properties available for creating lists and filters, others will allow for new functions in the custom report builder. Within our Sequences user interface, where this specific report lives, we are planning to do some overall restructuring of the reporting section as a whole. With this, we plan to provide more categories/metric, better management of enrollments, including some bulk actions, the ability to drill down into metrics and other types of functions that we still need to evaluate.
Unfortunately, in order to improve reporting as a whole in the longer term, we've delayed making this change in the first half of 2020. I will update again here once we are making meaningful progress in reporting updates for sequences.
@glencornell, can we get an update from Product on latest developments and progress? Think latest update was a month ago.
Per you request, here’s our feedback on the reporting tied to opens/clicks. Unfortunately, current state is well below what was requested. We basically have to create the report and then click on each bar to see the info. and that’s way too many steps. Even then, it doesn’t tell us what the recipient clicked on, or what emails in the sequence they opened. A simple example. I send a nurture campaign with 5 emails to Matt. I want to know that Matt only opened the 2nd and 4th email and that he clicked on the case study in EM2 and demo request in EM4.
What we want it to do:
Checkbox filters for each sequence name/ID – when typing names of sequences it does not work, even when I copy/paste
Checkbox filters for sender of sequence – allow for multiple options rather than just one
Breakdown of who clicked what link and how many times – as of now, we have to click on the individual contact to see their activity
Breakdown of contacts from the same company that have clicked
How many clicks each email in a sequence has
A heat map of clicks would be really nice for each email in a sequence
Easier date filters
P.S. Thx to my colleague @SiennaKozin who worked to test this for us and then id the gaps. Pls. invite Product team to reach out to us directly if you have any questions. You’re getting there, but you’re not there yet. thx.
I wanted to share another update on some of our progress and developments in improving the ability to find view contacts that are engaging with sequence emails through things like opens and clicks. This update is not in Beta, but will be soon! I know it's a little confusing due to the status of this Idea being "In beta" - this is because there are multiple features involved with the idea!
Will we see all the new data as such opens and clicks for historical data or will it only show for new contacts added to sequences once the update has been released?
Hi Community! Another exciting update, we now have a new "Overview" page in sequences that will give you a full explorable view of your sequences, the contacts enrolled in sequences, and the interactions like opens, clicks, replies and more. This is now in an open beta! If you'd like access contact your customer success representative or contact support to request access!
The most recent 'Overview' page is now live to all, so I'm updating this idea to delivered to avoid any confusion related to continuing to cycle this idea through betas.
This is not the end of our development related to this issue, so below I'll outline some of the next updates coming and 'Ideas" to follow.
Now, when you go to Sequences in the navigation, you'll land on an Overview page, with , clickable summary of all sequences data in a datawell report, and a list of 'top enrollments' based on clicks and opens across the entire portal in a second report. Both of these reports can be filtered by 'Sender', 'Status', 'Sequence', and 'Enrollment dates' and searchable by 'Company name'. We are considering this page a "minimum viable product" (MVP) , which means we still have plans to update the information shown in this Overview, and potentially the functionality of these reports. Some areas in particular that we think still need work include increasing the types of reports shown here, adding more options for customization, and the ability to take bulk actions from the contacts once you drill into a metric. I'm continuing to monitor comments here for feedback on this update as we consider improvements!
There is still a lot more work that needs to be done and is currently being prioritized in regards to Sequences analytics. Below I've outlined some of our next projects and top priorties in Sequences.
Would be *great* to see this by individual template. I can see all contacts who have clicked a sales email from the overview and what sequence they are/were in but not the exact template that they clicked.
I'm just commenting here because we all want this, we've been asking since at least 2019, there are multiple threads asking for the same thing in different words ... we thought that we were almost there in 2021 ... and in fall 2022 ... we're still begging for it!
We need the ability to make a list from the people who opened a sequence.
We need to be able to filter by sequence (or email subject line - I don't care!) - and select those people, and put them on a list.
The image that @glencornell posted is great - it's almost there! But we need checkboxes beside the names (which were there for a bit, but couldn't be used and then disappeared).
For most companies - this is the low hanging fruit. These are the customers that will likely close. But we lose them! Because unless you're going in by hand ... and clicking on the names ... one at a time ... to open a new tab ... and then enroll them in a sequence one-by-one (which we sometimes do - super tedious!) - we can't recapture them.
I would imagine that for most small companies - this feature is worth a 2-5% revenue bump.
We've been waiting for years - please, please help us. This has hundreds of upvotes. I spent hours talking to support about this each quarter trying to understand if it's actually possible that we can't do this simple thing.
Please prioritize this.
I don't care how crappy it is. I don't care if it's a work around. I don't care if there are multiple steps. Whatever. We need this.
Still waiting on all of this. Without being able to access opens in a particular sequence and people who have opened multiple times in a particular sequence Hubspot is preventing users from identifying high values targets and segmenting users well.
From a July 2021 post:
"There is still a lot more work that needs to be done and is currently being prioritized in regards to Sequences analytics. Below I've outlined some of our next projects and top priorties in Sequences.