HubSpot Ideas

slowtokyo

Downloadable call recordings

It would be great to be able to download call recordings from the browser (I understand that you can do it through the API now) so that we send the recordings to others outside our organization.

HubSpot Updates
Delivered
February 12, 2020 04:19 PM

February 12, 2020 04:19 PM

Hi all, I'm pleased to announce the ability to download call recordings (without needing to use our APIs) is now live! Next to a recording, you should see an icon to see to open the audio file in a new tab:

2020-02-12_1513.png

You can share that URL directly to play the file in a browser, or click the three dots in the player:

download1.png

Which will open the option to download the file to your computer:

download2.png

18 Replies
2546270
Member

This would bi great!!!

We use the recording for our marketing interview (blog and document content).

After we use dragons to make a speech to text before editing the text ...

this option would save us lost of time to concentrate to the marking goal

 

Thank you for having such a great system and flexibility!

I love hubspot marketing

logandegroff
Member

 Yes this would be fantastic and much needed. 

mcarron
Participant

Yes, please, this would be extremely helpful. Thank you!

jesusmario1
Member

that would be so useful!! plz. 

ana2018
Member

Yes!! That would be great to be able to export the list of the calls made by anyone in order to filter and make the proper follow up.

 

NCrescenzi
Member

Please make this happen! 

SantiagoAvGeek
Member

Great value would be given if HubSpot had this!

vbrech
HubSpot Employee

Hello guys, turns out you can download call recordings from the browser using the Network tab in Chrome DevTools. See this video for a demonstration: https://cdn2.hubspot.net/hubfs/3967897/2d188e44d1a54df3b9247d610ec00377.mp4

 

(as an aside, another option is to use the HubSpot Engagements API (e.g. this endpoint) -- each call with a recording will have a "recordingUrl" attribute with a link to the mp3 file. This might be the correct approach if you are looking to download recordings in bulk, for example)

bvigil89
Member

This is super important to my operations! This really should be available.  Thanks!

JohnBooth
Member

This is very important for our compant. Most of our content interviews are recorded and not being able to send them out for transcription is a real disappointment. It's a big part of our long form content strategy. 

PamCotton
Community Manager

This is a workaround for downloading call recording.

 

https://community.hubspot.com/t5/Sales-Hub-Tools/Download-Call-Recording/m-p/264963#M3312

 

 

jeetdoshi
Participant

Like calling is one of the most critical aspects of Sales. Coaching is also an important part of a day to day sales life, this feature should absolutely be at the top of the Hubspot product team's priority list. 

CCS
Contributor

Thanks @vbrech,

 

It works!

automateddreams
Member

PLEASE

bsm007
Contributor

Would love to have this as well.

hroberts
HubSpot Product Team

Hi all, I'm pleased to announce the ability to download call recordings (without needing to use our APIs) is now live! Next to a recording, you should see an icon to see to open the audio file in a new tab:

2020-02-12_1513.png

You can share that URL directly to play the file in a browser, or click the three dots in the player:

download1.png

Which will open the option to download the file to your computer:

download2.png

hroberts
HubSpot Product Team
 
MGrinstein
Member

the dots are gone!