Downloadable call recordings

It would be great to be able to download call recordings from the browser (I understand that you can do it through the API now) so that we send the recordings to others outside our organization.

17 Replies
New Contributor

This would bi great!!!

We use the recording for our marketing interview (blog and document content).

After we use dragons to make a speech to text before editing the text ...

this option would save us lost of time to concentrate to the marking goal

 

Thank you for having such a great system and flexibility!

I love hubspot marketing

New Contributor

 Yes this would be fantastic and much needed. 

Occasional Contributor

Yes, please, this would be extremely helpful. Thank you!

New Contributor

that would be so useful!! plz. 

New Contributor

Yes!! That would be great to be able to export the list of the calls made by anyone in order to filter and make the proper follow up.

 

New Contributor

Please make this happen! 

Visitor

Great value would be given if HubSpot had this!

HubSpot Employee
HubSpot Employee

Hello guys, turns out you can download call recordings from the browser using the Network tab in Chrome DevTools. See this video for a demonstration: https://cdn2.hubspot.net/hubfs/3967897/2d188e44d1a54df3b9247d610ec00377.mp4

 

(as an aside, another option is to use the HubSpot Engagements API (e.g. this endpoint) -- each call with a recording will have a "recordingUrl" attribute with a link to the mp3 file. This might be the correct approach if you are looking to download recordings in bulk, for example)

New Member

This is super important to my operations! This really should be available.  Thanks!

New Contributor

This is very important for our compant. Most of our content interviews are recorded and not being able to send them out for transcription is a real disappointment. It's a big part of our long form content strategy. 

HubSpot Moderator
HubSpot Moderator
Occasional Contributor

Like calling is one of the most critical aspects of Sales. Coaching is also an important part of a day to day sales life, this feature should absolutely be at the top of the Hubspot product team's priority list. 

Regular Contributor

Thanks @vbrech,

 

It works!

New Contributor

PLEASE

Regular Contributor

Would love to have this as well.

HubSpot Product Team
HubSpot Product Team

Hi all, I'm pleased to announce the ability to download call recordings (without needing to use our APIs) is now live! Next to a recording, you should see an icon to see to open the audio file in a new tab:

2020-02-12_1513.png

You can share that URL directly to play the file in a browser, or click the three dots in the player:

download1.png

Which will open the option to download the file to your computer:

download2.png

HubSpot Product Team
HubSpot Product Team
updated to: Delivered