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Double opt-in process for second / new primary e-mail address submitted via a Form.

We do have double opit-in on all pages enabled.


What happens: A contact gets with double opt-in receives an marketing e-mail. When the contact (re-)submitts a form by entering a different e-mai address, the new address is correctly added to the existing contact as new primary address.


However, the opt-in request e-mail ist not sent to the new e-mail address. All future marketing e-mail sends fail because of the missing double opt-in.


In my opinion, the built in Double opt-in process should also work in this use case, where a contact enters a second/new email address on a form. The opt-in e-mail should be sent to the new address, so that the contact is asked to confirm it.

2 Replies
HubSpot Product Team
HubSpot Product Team

Thanks for taking the time to reach out @SilviaS, tagging in my colleague @TylerScionti who is looking to make some improvements to the Double Opt-in process this year Smiley Happy

HubSpot Product Team
HubSpot Product Team

Thanks @Shay this is very much on the radar for our changes to make, still mapping out the series of changes to DOI this year Smiley Happy