we have restricitive requirements here in Germany (Double-opt-in) for emails. I would like allow customers to sign up the Newsletter (e.g. in the Footer) and fill in a contact form on the same page. If I activitate the double opt-in, both actions the form and the NL will trigger the opt-in workflow, which does not make sense. I just want the NL form to trigger this process.. Turning Double opt-in on or off per page does not help here. If we could trigger double-opt-in Workflow at the form level, all problem would be solved...
Product manager for the Subscriptions team here, this is an excellent idea and one I agree should be tackled. We won't be able to make any movement on this in the immediate future, though I am keeping it on my radar and will be providing updates as we get closer to actioning this.
We have clients who have contest forms on external landing pages in use. If a DOI mail is sent, it looks to the user as if he has signed up for a newsletter, which is not the case here. This can lead to annoyed users.
There is no possibility to exclude DOI on forms placed on non HubSpot pages.
Furthermore we have noticed that when Double opt-in is enabled for some pages only, HubSpot no longer pays attention to the Marketing email confirmation status when sending marketing emails. For HubSpot to respect the Marketing email confirmation status while sending marketing emails, the Double opt-in must be enabled for all pages. Therefor, enable Double opt-in only for some pages is not an option as well.
This was submitted 6 years ago, so please TAKE ACTION here!
@MFischer your observations on marketing email confirmation status are shocking, on top of all the broken and incomplete functionality around DOI in HubSpot.
PLEASE HubSpot - don't make things so incredibly hard on EU users.
Those are the moments, my team is seriously considering walking away from the whole HubSpot CRM. This kind of torture will be a retention problem for sure. Our tech stack is constantly evolving, please follow along. It's 2023 and GDPR is a reality for EU businesses.
I'll set aside resources for our 2024 budget to transfer our CRM to another provider if this isn't taken care of within a month. The change to also allow for forms (instead of pages) to be used is straightforward and inline with how your customers are dependent on HS forms.
I'm surprised you have not developed this feature yet, for such an important part of the process. We're using forms outside hubspot pages and it makes little sense to me that you don't prioratise such a feature. It makes Hubspot look very amateur in front of colleagues who are pushing to get salesforce 😄
HubSpt, please, please, please make some progress here. As mentioned so often by others in this thread, this is a massive flaw in HubSpot's DOI/Email Marketing Logic and a huge argument to use other/additional email systems next to HubSpot.
@TylerScionti can we get an update on this, please? Original Idea says "not currently planned" while the only HubSpot Update post from May 202 shows "In Planning". Thank you!
