Double-opt in configuration per Form not per page

we have restricitive requirements here in Germany (Double-opt-in) for emails. I would like allow customers to sign up the Newsletter (e.g. in the Footer) and fill in a contact form on the same page. If I activitate the double opt-in, both actions the form and the NL will trigger the opt-in workflow, which does not make sense. I just want the NL form to trigger this process.. Turning Double opt-in on or off per page does not help here. If we could trigger double-opt-in Workflow at the form level, all problem would be solved...

 

HubSpot updates
28 Replies
dimahonta
New Contributor

I would also apprciate a double opt-in per form!

BastiSchuhl
Regular Contributor

Hi guys,

as this topic doesn't seem to get as much awareness as we'd probably want it to, I got in touch with HS customer support and after multiple tries, Emily from HS provided some great workaround tactics to get the job done, so I thought I'd share it with you. I followed Emily's advice, with a few tweaks to make the customized DOI Workflow work for me.

 

Hope this helps!

Cheers,
Sebastian

 

Here you go:

 

"Here is an example of how you would set-up your own customised DOI:

You would need to build the DOI process itself as a workflow. The following is necessary for this:

 

- Contact property "DOI Status" with the values "confirmed" "not confirmed" (How to create custom properties)

 

- active list with criteria "form submission" and "DOI status does not exist"

 

- active list with criteria "DOI status is not confirmed" (This is the list that must always be excluded when sending emails)

 

- active list with criteria "DOI status is confirmed" (These contacts may receive an email)

 

Please see the screenshots to see how the workflow would be set-up, to be newsletter form specific.

 

The enrollment criteria form can be either form submission or list membership directly (list criteria: completing forms and contact property DOI status exists). The emails and the call-to-action contained, therefore, must be created accordingly- as well as a contact property "DOI Status", which regulates whether someone has confirmed the DOI or not.

 

Please note - if using your own customised DOI, make sure the HubSpot DOI setting is turned off Smiley Wink"

 

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viktor_h
New Contributor

Same here. A possibility to turn off double-opt-in per form would be great!

gravity_js
Occasional Contributor

We don't use hubspot pages, but we do use hubspot forms to capture newsletter opt-ins. We can't use the double opt-in feature as is because we only want it to trigger for certain forms, not all of them. Having a double opt in work against forms rather than pages would help a lot. I believe for now we will have to build our own workflow for double opt-in.

Lena25
New Member

We also would highly appreciate a double opt in function for forms. Our coleeagues from the US are using a lot of hubspot landing pages but we don't do that. At the moment the double opt in option is enabled but we would like to disable it for some forms.

We're looking forward to having DOI for forms in the near future Smiley Happy

JenniferDuck
Occasional Contributor

I would LOVE to see this. I have double opt in turned on, but wanted to send a 'we've received your form submission' email to anyone who submits the HubSpot contact form on our website, which is impossible. Having double opt in on a form by form basis would be ideal.

PK_Marketing
Visitor

We could also benefit from this. We have an embedded Hubspot form on an external URL (not a Hubspot page) that we would love to be able to disable the double opt-in confirmation email just for this form. We do not want to market to these people at all and we do not want them to receive the opt-in confirmation email after submission of the form. We have to keep the double opt-in due to GDPR for all other forms except for this particular form which is not on a hubspot page that otherwise we could disable and its not an option to make this page a Hubspot page for the website.

AK47-95
New Contributor

Hello, For France also would be very useful to have the opportunity to actviver or not the double opt-in as the RGPD currently.