HubSpot Ideas

Search HubSpot Ideas or Create Idea
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Status: Idea Submitted
LIGHTS_Regional
Submitted by on ‎Jun 22, 2020 10:12 AM

Double-Entry Email Field for Form Pre-Submission Email Verification

Hello,

We leverage HubSpot forms for visitors and class members, and others to self-register for a variety of services. However, we consistently get quite a few misentered email addresses in which our customers are particularly confused and unhappy in which they believe they have self-registered for a service and are never contacted about said service due to incorrect email entry. Even if the customer again fills out the form in the future, they are particularly unhappy and are giving us (the service provider) one last chance. Additionally, we have challenges from our side determining which submitted email is correct during the deduplication process (Hard to determine which email is correct when it's off by one letter, etc...)

HubSpot could very much use a double email entry field so that before the form is submitted (pre-submission) entries need to match for submission to be allowed.

Example:
Field 1: john@myemail.com
Field 2: john@myemail.com

The result - SUCCESS! (They match.) (The HS form will now allow submission and or the user to go to the next page.)

 

Example:
Field 1: jhon@myemail.com
Field 2: john@myemail.com

 

The result - DENIED! (They don't match.) (The HS form will not allow submission and or the user to go to the next page. -with error.)

See more ideas labeled with:
1 Reply
natsumimori
Community Manager
Community Manager
‎Jul 19, 2024 3:43 AM

This idea has been raised in the HubSpot Japanese Community too: link to the post

 

Comment from the author:

Having both an email address field and a confirmation field is commonly seen in the market. If Hubspot could implement such a feature, I believe it would be very useful. Currently, in our forms, we have fields for "Email Address" and "Email Address (Confirmation)" but since no validation is performed between them, there are cases where different information is entered. But we keep two fields in our forms because if only one field is used and an incorrect email address is entered, there would be no way to know the correct email address. 

We'd like to see HubSpot to develop this feature!