HubSpot Ideas

LIGHTS_Regional

Double-Entry Email Field for Form Pre-Submission Email Verification

Hello,

We leverage HubSpot forms for visitors and class members, and others to self-register for a variety of services. However, we consistently get quite a few misentered email addresses in which our customers are particularly confused and unhappy in which they believe they have self-registered for a service and are never contacted about said service due to incorrect email entry. Even if the customer again fills out the form in the future, they are particularly unhappy and are giving us (the service provider) one last chance. Additionally, we have challenges from our side determining which submitted email is correct during the deduplication process (Hard to determine which email is correct when it's off by one letter, etc...)

HubSpot could very much use a double email entry field so that before the form is submitted (pre-submission) entries need to match for submission to be allowed.

Example:
Field 1: john@myemail.com
Field 2: john@myemail.com

The result - SUCCESS! (They match.) (The HS form will now allow submission and or the user to go to the next page.)

 

Example:
Field 1: jhon@myemail.com
Field 2: john@myemail.com

 

The result - DENIED! (They don't match.) (The HS form will not allow submission and or the user to go to the next page. -with error.)