Don't remove the Call Queue!

I have been notified that the Call Queue is being replaced completely with the Task Queue sometime this month (May). Although the addition of the Task Queue is very helpful, it should not replace the Call Queue completely. Calls and Tasks are put at different prioritie levels.

 

I make calls to the same person everyday, so having to set tasks each day for each contact would be innefficient. I tried to enroll them in sequences to auto-task to prepare for the change but ran into the problem of unenrolling once they responded to an email. Tasks are for followups and things that need to be set for the future. Tasks are always last priority of the day and if they are mixed with the most important things it would get confusing and be a waste of time to try and seperate contacts into different Task Queues everyday.

HubSpot updates
Put the "Add to call queue" button back on the contact card.HubSpot Product Team
changed to: New
05-11-2017

Put the "Add to call queue" button back on the contact card.HubSpot Product Team
Re: Put the "Add to call que" button back on the contact card. - changed to: In Beta
04-25-2017

As we move away from the old Call Queue to our new Task Queue (in beta now: https://ux.hubspot.com/beta/crm-tasks-queue) we will be adding the ability to create tasks in the way that "Add to Call Queue" used to do.

33 Replies
Roelof
Occasional Contributor

Previously we had the possibilty to add a contact to the call que straight from the contact card of a person. On the "Call" tab there was a button "Add to call Que". For some reason this button has been removed??? Please put it back, it was very useful to have.

eswide
New Member

Please re-instate the "add to call queue" button on the individual contact card. It saves so much time just being able to add the contact to the call queue directly instead of searching within all my contact and I cannot understand why you keep taking it away.

mikeabowles
Occasional Contributor

Removal of the "add to call queue" button from an individual contact's page was an awful idea.  

 

When you are looking at a contacts record/profile you used to be able to simply click "add to call queue" and then crush your call queue when appropriate.  

 

Now if  you want to add a contact to your call queue, you now need to leave the contact's page, search them in the contact log box, check the box, hit the "more" drop down button and then add them to a call queue. 

 

Think about how much extra time that adds for every contact if you want to add 200 people to a call queue for the week....  The alternative of using the task queue also adds extra unneccesary steps. 

 

HubSpot Product Team
HubSpot Product Team
updated to: In Beta

As we move away from the old Call Queue to our new Task Queue (in beta now: https://ux.hubspot.com/beta/crm-tasks-queue) we will be adding the ability to create tasks in the way that "Add to Call Queue" used to do.

mmdeneen
New Contributor

I get that you integrated to the call queue to the task queue.  This is not a good idea and you should have never gotten rid of the button.  Now in order to add a call to my task queue, I still have to create the task. On top of that I get an email notification which is very unnecessary (I don't need a reminder)!  

It is much easier when using the call queue to go through it multiple times a day and hit one call after another as it is automated.  I don't need to create tasks and get notifications to do that. For other things like FOLLOWING UP, the task queue is nice.  But the call queue is nice for LEAD GENERATION, setting up meetings for my upcoming market travel trip.  Task queue is not handy for that.  

HubSpot Product Team
HubSpot Product Team
This idea has been merged as a duplicate, your votes will be combined.
Jemb
New Contributor

This is a tool I use on a daily basis and with the button missing it makes it a lot harder to add contacts to my call queue when I'm in the contact already.

HubSpot Product Team
HubSpot Product Team
updated to: Idea Submitted
 
mmdeneen
New Contributor

What does that status changed to "NEW" mean?

Community Manager
Community Manager
updated to: Not Currently Planned

Hey @larissa and to all those who voted on this feature request, I wanted to provide further information on this update and why it has been implemented. 

 

When we first built the call queue in HubSpot CRM, the goal was simple: create a tool that helped sales reps work more efficiently and in a more focused way. Over time, we've received great feedback on the tool (both on this forum and other channels), and reviews have been mixed on how well it lives up to that goal.

 

It helps a sales team call leads faster, sure. But it lacks the flexibility to truly make a sales team more productive. Calling quicker is great, but what about emails and other to-dos? What if you want to set up multiple queues for different types of follow-up? What if you’re following up on a specific deal --- how does the call queue help you to track that down?

With that feedback as our north star, we launched a brand new productivity tool in HubSpot CRM called task queues. If you haven’t checked out task queues, here’s the gist: think of a task queue like a playlist for your tasks. Simply create a task queue for a certain category of to-dos - it could be based on time zone, territory, priority, or anything else you choose. Add tasks to the queue. Press play. Run through your tasks. That’s it. In short, task queues is the future of getting things done in HubSpot CRM.

 

With that in mind, on July 10th 2017, the call queue feature will be removed from the CRM. Further details to the above can be found here on the Product Updates Blog

 

I will of ocurse. continue to pass on feedback to the Product Team from this thread.